Front Office Manager
4 settimane fa
Job summary
Looking for a pleasant, organized, and friendly Front Office ManagerResponsible for all receptionist and clerical duties at the front deskImproving customer experience and satisfaction
Job seniority: mid-to-senior level
Responsibilities
• Maintains guest service as the driving philosophy of the hotel• Responding promptly to guest needs• Meets or exceeds hotel guest satisfaction measures• Ensures hotel standards contribute to consistent guest service• Acts as manager on duty and manages front desk operations• Maintains a positive work environment between staff and management
Requirements
• Hospitality Management Bachelor Degree or equivalent• Good oral and written English• 3-5 years' experience in front office senior management, preferably in a four-star hotel• Problem-solving and decision-making skills• Adaptability and flexibility• Concern for quality• Results-oriented• Teamwork and cooperation• Cross-cultural sensitivity• Customer service orientation• Stress management• Proficiency in Microsoft Office software• Knowledge of Fidelio/ Opera
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