Senior Manager Operations Service Management

2 mesi fa


Bardi, Italia Fresenius Medical Care A tempo pieno

SENIOR MANAGER OPERATIONS SERVICE MANAGEMENT COMPANY & ROLE HILIGHTS Fresenius Medical Care, worldwide multinational company leader in the production of dialysis machinery and in the delivery of services for the treatment of renal insufficiency, is looking for a

Senior Manager Operations Service Management and Professional Services for the Digital Service Operations team (DSO).

The professional will report into VP Digital Services Operations and will manage a team of approximately +10 FTEs based in Germany. In this role, you will ensure the readiness of the team for the ongoing delivery operational services within the organization. Apart from that, you will actively and pragmatically demonstrate holistic leadership principles by driving team development and change management to achieve business objectives.

You will have a permanent Italian contract, with the availability to work fully remote from Italy.

RESPONSIBILITIES Develop and implement strategic plans for operations service management and professional services in alignment with the overall organizational goals Provide mentoring, guidance, coaching, and development opportunities for team members. Lead team members to identify and assess risks associated with service operations and develop and implement risk mitigation strategies to minimize disruptions Allocate resources effectively to meet service demands. Identify and drive change in a forward-looking, solution-oriented and proactive manner Ensure a strong and motivated team by driving alignment between team members and business goals Drive team development by identifying and coaching talent and ensuring transparent and participative communication Participate in handling incidents and problems Establish key performance indicators (KPIs) and regularly monitor and report on the performance of services. Monitor and analyze customer feedback to identify areas for improvement and implement initiatives to enhance customer satisfaction with service delivery. REQUIREMENTS University / postgraduate (Master/Bachelor) degree in IT Technology or similar Extensive professional experience (8 – 10 years) in a similar role within an international company with strong operational expertise as well as expertise in people management and team development Several years (4 – 6 years) of experience in planning and managing resources to achieve predetermined objectives. Strong communications skills with the ability to communicate effectively across the organization Hands-on mentality with the ability to work operationally Accountable and proactive with experience in managing stakeholders across the organization Strong IT skills (MS Office, MS OS, SAP, intranet, MS Server OS, MS SQL Server, Cyber Security) Solid understanding of the basics of e-health, data security and related topics Current knowledge of IT and digitalization with expertise in HL/- and FHIR High Language proficiency in English is a must (writing, reading, and presenting) Proficiency in German would be an advantage Willingness to travel as per business requirements

#J-18808-Ljbffr



  • Bardi, Italia Fresenius Medical Care A tempo pieno

    SENIOR MANAGER OPERATIONS SERVICE MANAGEMENT COMPANY ROLE HILIGHTS Fresenius Medical Care, worldwide multinational company leader in the production of dialysis machinery and in the delivery of services for the treatment of renal insufficiency, is looking for a Senior Manager Operations Service Management and Professional Services for the Digital Service...


  • Bardi, Italia Fresenius Medical Care A tempo pieno

    SENIOR MANAGER OPERATIONS SERVICE MANAGEMENTCOMPANY & ROLE HILIGHTSFresenius Medical Care, worldwide multinational company leader in the production of dialysis machinery and in the delivery of services for the treatment of renal insufficiency, is looking for aSenior Manager Operations Service Management and Professional Services for the Digital Service...


  • Bardi, Emilia-Romagna, Italia Fresenius Medical Care A tempo pieno

    Fresenius Medical Care: Senior Manager Operations Service Management RoleWe are seeking a highly skilled Senior Manager Operations Service Management to join our Digital Service Operations team at Fresenius Medical Care.About the Role:The successful candidate will be responsible for ensuring the readiness of the team for ongoing delivery of operational...

  • Senior Operations Manager

    1 settimana fa


    Bardi, Emilia-Romagna, Italia Right At Home A tempo pieno

    About the RoleWe are seeking an experienced Senior Operations Manager to lead the day-to-day operations of our Franchise Office in Kalgoorlie Wheatbelt & Perth Southern Eastern Suburbs. As a key member of our team, you will be responsible for managing the overall performance of the office, ensuring the highest standards of quality care and service are...

  • Senior Operations Manager

    1 settimana fa


    Bardi, Emilia-Romagna, Italia Amazon Italia Logistica S.R.L. A tempo pieno

    About the Role:As a Senior Operations Manager at Amazon Italia Logistica S.R.L., you will be responsible for leading a large and diverse team to ensure the smooth operation of our Fulfilment Centres. This is a hands-on role that will challenge you to drive productivity, quality, and customer satisfaction.Key Responsibilities:Promote a culture of safety and...


  • Bardi, Emilia-Romagna, Italia Kuehne+Nagel A tempo pieno

    Job Title: Contract Logistics Operations ManagerAre you ready to take on a challenging role in logistics? We are seeking a highly motivated Contract Logistics Operations Manager to join our team at Kuehne+Nagel.Job SummaryThe Contract Logistics Operations Manager will be responsible for planning, managing, and supervising all operation activities related to...

  • Senior Operations Manager

    3 settimane fa


    Bardi, Emilia-Romagna, Italia Cpl Taylor By Synergos Srl - Ricerca E Selezione Personale Qualificato A tempo pieno

    Cpl Taylor By Synergos Srl - Ricerca E Selezione Personale Qualificato is seeking a Senior Operations Manager - SAP Expert to lead the implementation of SAP solutions in our manufacturing operations. The ideal candidate will have a strong background in operations management and SAP implementation, with experience in managing cross-functional teams and...

  • Operations Manager

    4 mesi fa


    Bardi, Italia Steris Canada Corporation A tempo pieno

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.Position Summary We are looking for an Operations...


  • Bardi, Emilia-Romagna, Italia Spitzegger Executive Consultants A tempo pieno

    Job SummaryAs a key member of our team at Spitzegger Executive Consultants, we are seeking a highly skilled Strategic Service Operations Manager to lead our after sales business in EMEA. The ideal candidate will have experience in managing after sales operations, with a strong technical understanding of forklifts and similar products.Main Responsibilities•...


  • Bardi, Emilia-Romagna, Italia Spitzegger Executive Consultants A tempo pieno

    As a Senior Manager After Sales Operations at Spitzegger Executive Consultants, you will be responsible for managing the Service & After Sales business. This includes steering all After Sales related processes & operational activities together with your team, fostering our relations with internal as well as our external dealer network, and taking care to...

  • Operations Manager

    3 settimane fa


    Bardi, Emilia-Romagna, Italia Te Connectivity A tempo pieno

    At Te Connectivity, we are seeking an experienced Operations Manager to lead our manufacturing and production planning efforts. The successful candidate will be responsible for the day-to-day operations and short/long-term planning for the groups they manage, focusing on the development of technologies and continuous improvement. They will translate customer...


  • Bardi, Emilia-Romagna, Italia Kion Group A tempo pieno

    Job Title: Head of Service OperationsWe are seeking an experienced Head of Service Operations to join our team at Baoli EMEA, a member company of the KION Group. As a key member of our management team, you will be responsible for leading our central After Sales team and driving the growth of our after sales business in EMEA.Key Responsibilities:Manage the...


  • Bardi, Emilia-Romagna, Italia Kion Group A tempo pieno

    About the Role:We are seeking a highly skilled and experienced Head of Service Operations to join our team at Baoli EMEA. As a key member of our management team, you will be responsible for leading our central After Sales team and driving the growth of our after sales business across EMEA.Key Responsibilities:Manage the Service & After Sales business of...

  • Operations Manager

    2 settimane fa


    Bardi, Emilia-Romagna, Italia Amazon A tempo pieno

    Job SummaryAmazon is seeking an experienced Operations Supervisor to join our team. As an Operations Supervisor, you will be responsible for ensuring the smooth operation of our logistics and transportation processes.Key ResponsibilitiesMonitor and analyze workflow and performance metrics to identify areas for improvementProvide critical information to...

  • Senior Operations Manager

    3 settimane fa


    Bardi, Emilia-Romagna, Italia Legor Group Spa A tempo pieno

    Ricerca di un/a Senior Operation Manager orientato al costante miglioramento dei risultati, dei processi e delle persone, con un approccio dinamico e innovativo. La risorsa, supportando il CEO nelle attività di gestione aziendale, supervisionerà le operazioni dei responsabili di area e le procedure aziendali, efficientando la produzione sia in ambito...

  • Service Contract Manager

    2 settimane fa


    Bardi, Emilia-Romagna, Italia Abb Schweiz Ag A tempo pieno

    Join the Electrification Service division at ABB as a Service Contract Manager and become a key driver in empowering sustainable solutions. Your role will be to lead contract management for the Local Division of Electrification Service in Italy, ensuring execution of contract management activities in line with the contract management framework. Key...


  • Bardi, Emilia-Romagna, Italia Beckman Coulter Diagnostics A tempo pieno

    Beckman Coulter Diagnostics: A Leader in Diagnostic InnovationAt Beckman Coulter Diagnostics, we're committed to advancing and optimizing the laboratory to move science and healthcare forward. As a key member of our team, you'll play a vital role in ensuring the seamless execution of our distribution operations.Job SummaryWe're seeking an experienced...


  • Bardi, Emilia-Romagna, Italia Amgen A tempo pieno

    Clinical Trial Operations ManagerAmgen is seeking a Clinical Trial Operations Manager to oversee the quality and delivery of clinical trials. The successful candidate will have a strong understanding of clinical research and ICH/GCP regulations, as well as experience in project leadership and team management.Key Responsibilities:Perform sponsor oversight...


  • Bardi, Emilia-Romagna, Italia Toll Global Forwarding Italia Spa A tempo pieno

    About the RoleWe are seeking a highly experienced Freight Operations Manager to join our team at Toll Global Forwarding Italia Spa. As a key member of our operations team, you will be responsible for managing the day-to-day activities of our ocean freight operations.Key ResponsibilitiesDisciplinary and technical management of operational units, including...


  • Bardi, Emilia-Romagna, Italia Https:Www.Energyjobline.ComSitemap A tempo pieno

    Job DescriptionAbout the RoleThe Contract Logistics Operations Manager will be responsible for the planning, management, and supervision of all operation activities related to their specific department. This role will support the Site Manager in ensuring the proper goods workflow, organizing spaces, equipment, and managing medium/large size teams.Key...