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Senior Operations Manager

2 mesi fa

Bardi, Emilia-Romagna, Italia Right At Home A tempo pieno

About the Role

We are seeking an experienced Senior Operations Manager to lead the day-to-day operations of our Franchise Office in Kalgoorlie Wheatbelt & Perth Southern Eastern Suburbs. As a key member of our team, you will be responsible for managing the overall performance of the office, ensuring the highest standards of quality care and service are delivered to our clients.

Key Responsibilities

  • Operational accountability for all areas: operations, financial, clinical, staffing, and safety
  • Lead the team to deliver quality care and service to clients
  • Oversee the Care Manager with all HCP, NDIS, and Private Pay clients, adhering to the Aged Care Quality Safety Commission standards
  • Troubleshoot client queries from a service-led perspective
  • Responsible for the adequate staffing and resourcing of the Franchise Office

Requirements

  • Degree in Commerce, Business, Nursing, Health Care, Accounting, Management, or other relevant qualification
  • Excellent skills with SharePoint, Word, Excel, PowerPoint, Outlook, and Social Media
  • Knowledge of the XERO Accounting system an advantage
  • Knowledge of the home/aged care industry an advantage
  • Previous experience in a management capacity responsible for the financial success of a business (essential)