Operations Manager for Hospitality Team

1 giorno fa

Bardi, Emilia-Romagna, Italia Sonder A tempo pieno
Revolutionize Hospitality Operations with Sonder

Sonder is a revolutionary hospitality company on a mission to make a world of better stays open to all. Our unique properties, each with bespoke design and containing a mix of rooms, suites, and apartments, offer an unparalleled guest experience. To ensure seamless execution, we are seeking an exceptional Operations Manager for Hospitality Team.

About the Role:

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. As an Operations Manager, you will be responsible for training, coaching, and providing performance feedback to our Hospitality Agents. Your goal will be to prioritize, delegate, execute, and support day-to-day tasking to ensure world-class guest experience and team accountability.

Key Responsibilities:
  • Support Hospitality Agents by training, coaching, and providing performance feedback.
  • Prioritize, delegate, execute, and support day-to-day tasking to ensure world-class guest experience and team accountability.
  • Guide guests through the Sonder experience, ensuring they have an amazing first impression.
  • Communicate cross-functionally clearly and with compassion.
  • Own and update standard operating procedures to support team execution.
  • Assist in continuous improvement project design and implementation.
  • Analyze market trends to optimize operations and to proactively address potential guest issues.
Requirements:

We are seeking a seasoned professional with:

Previous experience managing direct reports; hospitality a plus.Proven ability to lead, prioritize, and deliver with a focus on driving team performance through coaching, training, and accountability.Strong affinity to people management and able to effectively lead a team by example, inspiring people to be engaged and proactive.Great communication skills, able to define clear action steps for their team members and effectively delegate.Ability to take the initiative and problem solve independently.Detail-oriented and organized.Ability to adapt and flex to shifting priorities.Embraces technology for team management and collaboration and motivated to adopt new and emerging technologies.Strong ability to establish positive relationships with others.Thrives in a fast-paced, ever-changing, always challenging startup environment.Benefits:

We offer attractive employee travel perks for any Sonder location as well as competitive stock, health, and lifestyle benefits. These may include:

Competitive compensation: $60,000 - $80,000 per year, depending on experience.Generous stock plan.Medical, dental, and vision insurance (where applicable).Flexible vacation.Wellness and volunteering days.Annual free credits and discounts to stay in Sonders.Workplace flexibility (for remote-specified positions only).Equal Opportunity Employer:

Sonder is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal, or local law.

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