F&B Intern

3 settimane fa

Milano, Italia Marriott International, Inc A tempo pieno

**Job Number** 24169795
**Job Category** Management Development Programs/Interns
**Location** Bulgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Italy, Italy VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
Job Overview: Working in various F&B outlets within hotel including the Restaurant, Bar, Lobby, Garden, Room Service and Events under the supervision of F&B Managers. Service guests, direct guests to table when appropriate and offer to deliver food orders to guest tables according to hotel specification, courteously and efficiently. Assist in the maintenance, cleanliness of the restaurant area and equipment.
Qualifications:
Essential:
1) Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding
2) Ability to provide legible communication
3) Ability to compute basic mathematical calculations
4) Ability to have basic computer knowledge
5) Wine knowledge
Desirable:
1) High school graduate, some college
2) Certification of previous training in liquor, wine and food service
3) Certification in alcohol awareness program
4) Ability to communicate in a second language
**Skills**:1) Ability to understand guest's service needs
2) Ability to access and input information into Micros system
3) Ability to be well organized, maintain concentration and think clearly when providing service to several guests within any given period of time
4) Ability to perform job functions with mínimal supervision
5) Ability to work cohesively with co-workers as part of a team
Job Functions:
1) Gain and maintain complete knowledge of the various service procedure in the various outlets of the hotel
2) Maintain complete knowledge of table/seat/station numbers, room capacity,
hours of operation, proper table set-up and dress code of restaurant
3) Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in the restaurant and respective glassware and garnishes
4) Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list
5) Maintain complete knowledge of all menu selections, preparation method, major ingredients, quality standards, appearance and serving temperature
6) Strictly abide state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
7) Maintain complete knowledge of Micros and manual systems
8) Complete opening duties as assigned
9) Ensure correct silverware is placed for each course in a timely manner
10) Direct guest to restrooms as outlined with BVLGARI standards
11) Check and replenish beverages
12) Retrieve food orders from kitchen and serve to guests
13) Open and serve wine / champagne bottles
14) Prepare and serve coffee drinks and tea
15) Anticipate guest's needs, respond promptly and acknowledge guests even when busy with a SMILE
16) Maintain positive guest relations at all times
17) Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
18) Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction
19) Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas
20) Adhere to all payment, cash handling and credit policies/procedures
Secondary Functions:
1) Follow maintenance program and cleaning schedule
2) Legible document maintenance on work orders
3) Attend designated meetings and seminars
4) Be open to future changes within the department
5) Be available to offer lateral service for your department and other departments
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

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