Customer Engagement Specialist

2 giorni fa

Milano, Italia Iqvia A tempo pieno

Within our Client Service team, we're currently looking for a **Customer Engagement Specialist** who will be fully dedicated to a portfolio of our Headquarter Pharma clients.
The Customer Engagement Specialist will have the responsibility for **supporting clients in analyzing IQVIA property data** and ensures they obtain maximum value from IQVIA products and services.
Will also **answers client queries** and **collaborates with the Sales team** to best support the clients.
Provides **in-depth training in databases and products** and assists the sales team in preparing quotations.
**RESPONSABILITIES**
- Manage queries raised by client using **in-depth understanding of the client** and **IQVIA data** to ensure that a full and timely response is provided (also with support from other functions' teams) using company tools.
- ** Provide** additional **insight** and **interpretation** **of the data** to enable appropriate resolution of business questions and/or issues
- Responsible for **maintaining** and **growing** **revenue** from existing services
- Support Sales team in the **definition of quotations**:
- Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.
- Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.
- ** Researches**, **analyzes** and responds on time to client data queries.
- Provides **training to clients** and support to team for client service meetings at customer sites
- Provides training to clients and support to team for client service meetings at customer sites.
- Produces **ad-hoc studies** and presentations on demand.
**KNOWLEDGE, SKILLS AND ABILITIES**
- MSc with strong interest into data analysis
- ** 1-2 years of experience** in similar role (_Customer Service, Marketing/Trade Marketing, Data Analysis etc._) preferably in similar multinational context
- Knowledge of **pharmaceutical** and **healthcare market** will be a plus
- Analytical skills and strong attention to details and respect of deadlines
- Excellent **Microsoft Office Skills**:
- Ability to manage various projects simultaneously and in line with priorities
- ** Strong communication**, good **interpersonal attitude**, establishes **empathy with clients**:
- ** Proactive **and** curios attitude**:
- Proficiency in **Italian** and **English** (both written and spoken)
- Ability to work on a team and to interact with other functions
What we offer:
- ** Career Development opportunities**: at IQVIA, the company that can be defined as the University of Healthcare, we are committed to hiring exceptional talent and helping employees reach their professional goals through Internal Job Opportunities, structured Performance Management and Enablement processes, Mentoring program, Diversity&Inclusion initiatives and much more
- ** Flexibility**: You have flexible working conditions, we trust our employees and we believe that we can perform our job in a smart/agile way, but you can rely also on a modern and sustainable office (LEED Platinum certified)
where you can meet other colleagues, collaborate, innovate and having fun
- ** Unparalleled opportunity to play an active role in helping create a healthier world**.
Our work is important.
It's challenging.
Improving human health requires brave thinkers who are willing to explore new ideas, build on successes, and learn from mistakes.
It takes brave minds to bring powerful ideas to reality and transform healthcare.
We are a diverse, global team that shares a passion for collaboration and solving complex problems.
Together, we help customers drive healthcare forward.
Join IQVIA and see where your skills can take you.

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