Brioni Bespoke Ambassador

5 giorni fa

Milano, Italia Brioni Italia S.R.L. A tempo pieno

Description BRIONI Bespoke AmbassadorAbout usSince 1945, the Brioni style is one of effortless modern elegance.It stems from excellence through in-house sartorial savoir-faire and continuous research in exceptional materials.In addition to its state-of-the-art Bespoke service, the House offers unparalleled, made in Italy, ready-to-wear, leather goods, shoes and accessories, both for formalwear and leisurewear, as well as fragrances.Founded in Rome and part of the Kering group, Brioni designs and crafts in the spirit of slow luxury, a value for the planet and people that unites the craftsmen and communities behind the House.We are currently seeking a Bespoke Ambassador who will report to the Assistant Store Manager as part of our dynamic team in Milan.Your opportunityYou will be a key ambassador for the brand providing a distinctive and extraordinary luxury experience, passionately guiding the client across the Brand, nurturing a long-term loyal relationship.You will be the point of reference for the execution of sales and clienteling action referred to formalwear, with the objective to further reinforce existing client's loyalty to the Brand; the person provides in-store VIP appointments and drive potential external business to recruit new potential customers.How you will contributeCreate and develop a positive relationship with the customers, from the first contact to the farewell, and a network of contacts (hotels, personal shoppers, tour guides, and wedding planners) able to bring concrete business results and enhance Brand image.Meet and exceed CRM and retention goalsAccomplish the goals set by the Atelier Management contributing to the teamworkGather information about the market: new trends, events, competitors' activities and productsEffectively interact and collaborate with colleagues in the store and in the company at largeImplement stock procedures according to company standards and guidelinesRespect Brioni standards, roles and procedures, promptly sharing possible issues and risksIdentify the potential of the Atelier, aligning and monitoring his/her Store to deploy the right actions to maximize formalwear business results and KPIs.Work closely with the Regional Tailor, manage atelier events, specific atelier clienteling actions and VIP service to approach new potential customers and to maximise the potential of existing customer base.Maintain a high level of housekeeping in the Atelier area, making sure fabrics are updated regularly and master garments are maintained; making sure that Bespoke Visual Merchandising standards are maintained consistently.Collect feedback - about product, customer, and competitors - from the floor and connect with Atelier Manager to consequently design and deploy Atelier-specific actions or to make Bespoke processes smoother and more efficient.Report Bespoke figures and planning the business on a month by month basisWho you areBachelor Degree or similarAt least 5 years of experience in Retail and formalwearEnglish and local language, another language is a plusKnowledge of Retail processes, markets, network and competitorsKnowledge of luxury in-store and outdoor customer experienceKnowledge and passion of sartorial cultureKnowledge of Clienteling techniquesCommercial mindset Business acumen and customer focusLeadershipPlanning/Organization and ExecutionImpact and influencingNetworking and relationship buildingWhy work with us?This is a fabulous opportunity to join the Brioni adventure and to actively contribute to the development of the business by becoming part of a thriving Maison in a global Luxury Group that offers endless possibilities to learn and grow.Talent development is a managerial principle at Kering and we are committed to fostering internal mobility.Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce.We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace.It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.Job TypeRegularStart Date2024-08-06ScheduleFull timeOrganizationBrioni Italia S.r.l.

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