Hotel - Hotel Guest Services Supervisor
4 settimane fa
DescriptionThe Hotel Guest Services Supervisor oversees the daily operations of the Hotel Front Desk and Gift Shop, including reservations and telephone services, ensuring Team Members are meeting Three Rivers Casino and Resorts Service Commitments.ESSENTIAL FUNCTIONS AND RESPONSIBILITIESSupervises the Front Desk and Telephone Specialist Team Members, working alongside the Team, observing guest interactions, resolving guest concerns and preventing discrepancies.Prepares schedules and delegates work for the Team, taking into consideration workload due to coupon mailings, special events, etc.Hires, trains and develops the Team, making recommendations to Management regarding additional training needs, evaluations and corrective actions.Communicates with Team Members in order to resolve personnel problems and discuss solutions.
Prepares Team Member paperwork, work schedules and payroll information, submitting for review in a timely manner.Ensures compliance with company standards for performance, service to patrons, licensing laws, health and safety and other statutory regulations.Resolves or refers to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.Ensures all management directions and guest special requests or needs are properly noted in the Hotel Booking System for action by the appropriate hotel department prior to check-in.May assist in setting up and managing hotel blocks.Follows up on guest history, group block pick-ups and cut off dates.Audits daily reservations, night audit paperwork, and ensures coupons are entered accurately in the patron management system.
Makes any necessary billing corrections/adjustments as well as any coupon corrections in the patron management system.Stays current on room rates, room availability and emergency procedures.Orders supplies and equipment as needed in accordance with Casino procedures.Maintains confidentiality and discretion in communications of Team Member and guest's personal information.Maintains awareness of, and effectively communicates to other staff, company promotions, events and programs.Provides information and explains Players Club benefits, property amenities marketing programs to our guests.Responsible for promoting the hotel core values: Honesty, Personal Integrity, and Team before Self.Assists gift shop with monthly inventoryOther duties as directed by management.WORK ENVIRONMENTWhile performing the duties of this job, Team Members may be exposed to secondhand tobacco smoke, including regular exposure for those working on the casino floor.
The noise level in the work environment is usually moderate and can occasionally reach a high level for short periods of time.PHYSICAL REQUIREMENTSMust be able to sit, stand and/or walk for up to 10 hours.Must be able to carry, reach, twist, bend and squat frequently.Must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds with assistance as needed.SERVICE COMMITMENTS - Exceptional Guest Service is key to the success of Three Rivers Casino Resort and each of our Team Members.
We live our Service Commitments in all interactions with every guest and Team Member, starting with #1 "Be Kind.
Always." Your commitment will help us meet our Purpose.EVERY DAY, WE DELIVER UNCOMMONLY KIND EXPERIENCES THAT CONNECT PEOPLE TO THE COAST.RequirementsEXPERIENCE, EDUCATION AND ELIGIBILITYMinimum age requirement for this position is 21 years old.High School Diploma or equivalent preferred.Must have 1 year experience working in a Hotel or equivalent combination of education and experience pertaining to the role responsibilities.Must have 2 years' experience in a leadership role.Intermediate understanding of computer programs, including all windows applications required.Must have a valid driver's license.Ability to work without supervision, to organize and track multiple projects with large amounts of detail.Ability to meet deadlines, and work well in pressure situations.Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.Comply with pre-employment, random and reasonable suspicion alcohol and drug testing.Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.Availability to work all shifts including weekends and holidays based on the needs of the department and for special casino events.
#J-18808-Ljbffr
-
Hotel - Hotel Guest Services Supervisor
4 settimane fa
Firenze, Italia Threeriverscasino A tempo pienoDescriptionThe Hotel Guest Services Supervisor oversees the daily operations of the Hotel Front Desk and Gift Shop, including reservations and telephone services, ensuring Team Members are meeting Three Rivers Casino and Resorts Service Commitments.ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Supervises the Front Desk and Telephone Specialist Team Members,...
-
Hotel - Hotel Guest Services Supervisor
4 settimane fa
Firenze, Italia Threeriverscasino A tempo pienoDescription The Hotel Guest Services Supervisor oversees the daily operations of the Hotel Front Desk and Gift Shop, including reservations and telephone services, ensuring Team Members are meeting Three Rivers Casino and Resorts Service Commitments. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Supervises the Front Desk and Telephone Specialist Team Members,...
-
Hotel - Hotel Guest Services Supervisor
4 settimane fa
Firenze, Italia Threeriverscasino A tempo pienoDescription The Hotel Guest Services Supervisor oversees the daily operations of the Hotel Front Desk and Gift Shop, including reservations and telephone services, ensuring Team Members are meeting Three Rivers Casino and Resorts Service Commitments.ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Supervises the Front Desk and Telephone Specialist Team Members,...
-
Guest Services Manager
6 mesi fa
Firenze, Italia Collegio alla Querce A tempo pieno**Company Description** Collegio alla Querce, Auberge Resorts Collection a former cultural institution and much-beloved boarding school is undergoing an extensive transformation to awaken the property’s storied and romantic history, dating back to the 16th century. Auberge’s third European destination, Collegio is a delight for design lovers and...
-
Guest Services Agent
1 mese fa
Firenze, Italia Collegio alla Querce A tempo pieno**Company Description** Collegio alla Querce, Auberge Resorts Collection a former cultural institution and much-beloved boarding school is undergoing an extensive transformation to awaken the property’s storied and romantic history, dating back to the 16th century. Auberge’s third European destination, Collegio is a delight for design lovers and...
-
Guest Services Agent
1 mese fa
Firenze, Italia Collegio Alla Querce A tempo pienoJob Description Embark on a dynamic role as a Guest Service Agent, where your passion for hospitality and impeccable customer service will shine.As the welcoming face of our establishment, you will ensure every guest enjoys a seamless and memorable stay, providing personalized assistance and exceeding expectations at every touchpoint.Welcome guests upon...
-
Receptionist Hotel
5 mesi fa
Firenze, Italia Hotel Meridiana A tempo pienoHotel zona Piazza della Libertà ricerca receptionist con esperienza. Requisiti obbligatori: conoscenza della lingua inglese, oltre all'italiano, conoscenza del programma Leonardo Hotel Contratto di lavoro: Tempo pieno Orario: - Turni - Weekend Domande di preselezione: - Conoscenza del programma Leonardo Hotel? Esperienza: - receptionist: 1 anno...
-
Guest Services Agent
4 settimane fa
Firenze, Italia Collegio Alla Querce A tempo pienoCompany Description Collegio alla Querce, Auberge Resorts Collection a former cultural institution and much-beloved boarding school is undergoing an extensive transformation to awaken the property's storied and romantic history, dating back to the 16th century. Auberge's third European destination, Collegio is a delight for design lovers and gourmands alike....
-
Guest Service Agent
7 giorni fa
Firenze, Italia Starhotels S.P.A. A tempo pienoJoin Starhotels and become part of the Front Office team at one of our Hotels in the heart of Florence.Hotel Tuscany Hotel Muchelangelo Hotel Vespucci If you have any preference for a particular hotel, please specify it in the cover letter.As a Guest Service Agent you'll be the first point of contact for our guests, creating memorable experiences during...
-
Guest Service Agent
3 giorni fa
Firenze, Italia Starhotels S.P.A. A tempo pienoJoin Starhotels and become part of the Front Office team at one of our Hotels in the heart of Florence.Hotel Tuscany Hotel Muchelangelo Hotel Vespucci If you have any preference for a particular hotel, please specify it in the cover letter.As a Guest Service Agent you'll be the first point of contact for our guests, creating memorable experiences during...
-
Housekeeping Supervisor
3 settimane fa
Firenze, Italia Lungarno Collection A tempo pienoHousekeeping Supervisor – Hotel Lungarno Lungarno Collection is pleased to share the opportunity for a talented Housekeeping Supervisor to be part of the Portrait Firenze team. Our research is aimed at professionals with the innate ability to be impeccable “hosts”, to offer excellent service, combining spontaneity and personalization. 50 years since...
-
Housekeeping Supervisor
3 settimane fa
Firenze, Italia Lungarno Collection A tempo pienoHousekeeping Supervisor – Hotel LungarnoLungarno Collection is pleased to share the opportunity for a talented Housekeeping Supervisor to be part of the Portrait Firenze team. Our research is aimed at professionals with the innate ability to be impeccable “hosts”, to offer excellent service, combining spontaneity and personalization.50 years since its...
-
Housekeeping Supervisor
3 mesi fa
Firenze, Italia Lungarno Collection A tempo pienoHousekeeping Supervisor – Hotel Lungarno Lungarno Collection is pleased to share the opportunity for a talented Housekeeping Supervisor to be part of the Portrait Firenze team.Our research is aimed at professionals with the innate ability to be impeccable "hosts", to offer excellent service, combining spontaneity and personalization.50 years since its...
-
Housekeeping Supervisor
3 mesi fa
Firenze, Italia Lungarno Collection A tempo pienoHousekeeping Supervisor – Hotel Lungarno Lungarno Collection is pleased to share the opportunity for a talented Housekeeping Supervisor to be part of the Portrait Firenze team.Our research is aimed at professionals with the innate ability to be impeccable "hosts", to offer excellent service, combining spontaneity and personalization.50 years since its...
-
Director Of Guest Services
3 settimane fa
Firenze, Italia Collegio Alla Querce A tempo pienoCompany Description Collegio alla Querce, Auberge Resorts Collection, a former cultural institution and much-beloved boarding school is undergoing an extensive transformation to awaken the property's storied and romantic history, dating back to the 16th century. Auberge's third European destination, Collegio is a delight for design lovers and gourmands...
-
Receptionist Hotel
5 mesi fa
Firenze, Italia B.Zar Hotel&Co. A tempo pieno_**MOSTRACI IL TUO TALENTO!**_ L’ospitalità è una delle tue più grandi **passioni**? Vuoi entrare a far parte di un brand in continua **espansione**? Eccoci siamo qui per te! B.Zar Hotel & Co., un brand che comprende hotel, ristoranti e rooftop bar situati nel cuore di Roma, Firenze e Milano è alla ricerca di un **Receptionist** che possa ben...
-
Receptionist Hotel
5 mesi fa
Firenze, Italia B.Zar Hotel&Co. A tempo pieno_**MOSTRACI IL TUO TALENTO!**_ L’ospitalità è una delle tue più grandi **passioni**? Vuoi entrare a far parte di un brand in continua **espansione**? Eccoci siamo qui per te! B.Zar Hotel & Co., un brand che comprende hotel, ristoranti e rooftop bar situati nel cuore di Roma, Firenze e Milano è alla ricerca di un **Receptionist** che possa ben...
-
Receptionist Hotel
6 mesi fa
Firenze, Italia B.Zar Hotel&Co. A tempo pieno_**MOSTRACI IL TUO TALENTO!**_ L’ospitalità è una delle tue più grandi **passioni**? Vuoi entrare a far parte di un brand in continua **espansione**? Eccoci siamo qui per te! B.Zar Hotel & Co., un brand che comprende hotel, ristoranti e rooftop bar situati nel cuore di Roma, Firenze e Milano è alla ricerca di un **Receptionist** che possa ben...
-
Director Of Guest Services
4 settimane fa
Firenze, Italia Collegio Alla Querce A tempo pienoCompany DescriptionCollegio alla Querce, Auberge Resorts Collection, a former cultural institution and much-beloved boarding school is undergoing an extensive transformation to awaken the property's storied and romantic history, dating back to the 16th century. Auberge's third European destination, Collegio is a delight for design lovers and gourmands alike....
-
Director of Guest Services
4 settimane fa
Firenze, Italia Collegio alla Querce A tempo pienoCompany Description Collegio alla Querce, Auberge Resorts Collection, a former cultural institution and much-beloved boarding school is undergoing an extensive transformation to awaken the property’s storied and romantic history, dating back to the 16th century. Auberge’s third European destination, Collegio is a delight for design lovers and gourmands...
