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Guest Services Agent
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**Company Description**
Collegio alla Querce, Auberge Resorts Collection a former cultural institution and much-beloved boarding school is undergoing an extensive transformation to awaken the property’s storied and romantic history, dating back to the 16th century. Auberge’s third European destination, Collegio is a delight for design lovers and gourmands alike. Three adjacent original buildings feature 83 rooms, an original chapel and theater, a library, two restaurants and a bar which was once the school’s principal’s office. Surrounded by old growth cyprus and soaring oak trees, the resort’s grounds boast expansive lawns, five levels of terraced Baroque gardens, a pool and garden bar and restaurant. Come here for relaxation or adventure - and leave utterly enchanted.
Embark on a dynamic role as a Guest Service Agent, where your passion for hospitality and impeccable customer service will shine. As the welcoming face of our establishment, you will ensure every guest enjoys a seamless and memorable stay, providing personalized assistance and exceeding expectations at every touchpoint.
- Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures.
- Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.
- Manage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences.
- Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.
- Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.
**Qualifications**
- 1 year in a similar role
- Strong interpersonal and communication skills
- Ability to handle multiple tasks efficiently
- Familiarity with hotel management systems and basic computer skill
**Additional Information
