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F&B Service Expert

2 mesi fa

Milano, Italia Marriott International, Inc. A tempo pieno

Part of the Luxury Group of Marriott International, Casa Brera is currently recruiting F&B Service Experts – Room Service to join the pre-opening team made of modern and authentic hospitality professionals.
Reporting to the F&B Outlets Manager, the role will cover any tasks related to the F&B service mainly in the Room Service, but you may be supporting any of our four outlets.
This is a full-time position, 5 days a week with 2 days off.
The starting date is estimated in August.
The impact you'll make
Breakfast, lunch, or dinner, the best meals aren't just made by our brilliant chefs. They're made even more memorable by the great service our guests enjoy. As one of our F&B Service Experts, you'll make sure you know every dish on the menu so you can make recommendations and answer any questions customers may have. You'll make sure their food and drinks are served quickly, efficiently, and with a smile - and if there are any issues, you'll deal with them right away. Thanks to you, our guests will feel well-fed, happy and wanting to come back for more.
What you'll do
Take guests' food and beverage orders and record them in the internal system (Infrasys).
Make recommendations on menu items, special requests, and upsell where appropriate.
Ensure that all customers enjoy an authentic and efficient service, and check with them that the dining experience is meeting their expectations.
Ensure that the outlet is set up and ready for each service period.
Order and restock outlet inventory.
Follow Standard Operating Procedures and brand identity guidelines.
Comply with quality assurance expectations and standards.
Comply with all health, safety, and hygiene standards and policies.
What you'll need:
Passion for the luxury lifestyle hospitality industry.
A warm, people-oriented demeanor and a team-player attitude.
At least intermediate knowledge of Italian and English.
A safety-first approach.
Positive outlook and dependability.
Previous experience in similar roles is an advantage.
What we offer:
A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent.
Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here.
World-class training and development programs tailored to enhancing your skills and help you grow within the Marriott family.
Work alongside some amazing talent- award-winning, experienced hospitality professionals.
Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide-because your wellbeing means so much.
Discounts for your friends and family.
5 euros breakfast when staying at any of our European hotels.
Performance and Recognition programs.
Wellness and sustainability initiatives.
Explore our very big world
As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. Joining us, you'll get to entertain and meet people from all over the world as you build your experience. You'll find a place where your personality and ideas are appreciated just as much as the work you do. And you'll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.
You're welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.

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