Operations Representative

2 mesi fa

San Giovanni Teatino, Italia C.H. Robinson A tempo pieno

C.H.
Robinson is seeking an Operations Coordinator to join our European Surface Transportation division, in Pescara.In this key position you will perform basic operational tasks that enable C.H.
Robinson to meet the transportation needs of customers and carriers.
With a sharp focus on data integrity, quality and efficiency, you will perform operational task work in support of a specific customer, vertical segment or within a centralized operations center.
Specific responsibilities will vary depending upon the type of assignment.
At C.H.
Robinson, we believe that in-person collaboration is key to driving innovation and achieving success.
In this role, you will work on-site with your peers three days a week, fostering creativity and producing impactful results through face-to-face interactions.
Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.Apply today and join us as we shape a diverse, inclusive, and more sustainable future for the supply chain industry.DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of, but are not limited to, the following: With a focus on quality and efficiency, execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures (SOPs): providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicing Monitor task boards and assigned email accounts to respond to customer and carrier requests Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training Follow through on customer or carrier requests to ensure satisfaction.
Escalate questions or requests when necessary Validate and ensure the accuracy of load data in systems according to CHR and customer standards Other duties or responsibilities as assigned according to the team and/or country specific requirements QUALIFICATIONS Required: High school diploma or GED  Previous customer service or Sales experienceAt least a B2 level of English communicationFluent communication in Romanian/French/German Preferred: Bachelor's degree from an accredited college or university Basic Proficiency in Microsoft Office Suite of programs Previous customer service experience in a call center or similar environment Demonstrated communication, prioritization, and time management skills  Prior work experience that required attention to detail and accuracy Values a diverse and inclusive work environment  WHAT WE OFFER:Real opportunities to grow your talent in a fast-moving, global organizationA fun, open, and inclusive workplace that encourages innovative thinkingPossibility to develop your language skills in our multilingual officesOpportunities for professional growth with access to training platforms like Percipio and GoFluentModern office location with convenient accessFun activities and various events to foster team spiritComprehensive benefits: competitive salary and performance-based bonuses, meal voucher, life insurance, WFH, healthcare plan as well as Employee Assistance Program (EAP) and Employee Stock Purchase Plan (ESPP) after one year of employmentQuestioning if you meet the mark?
Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly.
Here at C.H.
Robinson, we're building a diverse and inclusive workplace where all employees feel they belong.
If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few.
You may just be our next great fit

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