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Field Service Coordinator

2 mesi fa

Cinisello Balsamo, Italia Ccc - Italy A tempo pieno

DUTIES & RESPONSIBILITIES Listed in order of relevance: Oversees and/or performs a range of diverse activities for the department or organizational unit; serves as a central point of liaison with other departments and external constituencies in the resolution of a variety of day-to-day matters concerning scheduling and administration of the field services unit. Manages field service schedule for particular region, including customer correspondence, and directs field engineer communication. Also has decision rights and exercises judgment in coordination with regional field services manager when dealing with customers on issues such as discounts, applicable premiums, and non-billable concessions. Assists in program/project planning, schedule development, and execution of stated goals and objectives. Researches information, compiles statistics, gathers and computes various data; prepares special and/or one-time reports, summaries, audit responses or replies to inquiries, selecting relevant data from a variety of sources. Logistical support for field engineers, which includes coordinating and facilitating meetings, coordinating and planning subcontractor resources on need basis, facilities usage, events, travel arrangements, permits and visas, as required. Prepares proposal and engages with customers on securing order. Ensures the adequacy and accuracy of data for accurately invoicing the customers. Uses extensively global online planning tools in Company ERP system for scheduling, forecast and invoicing. Maintains records of service contracts and ensures timely scheduling of resources in consultation with customers. Respond to change productively and handle other duties as required. Follow all company safety policies and procedures. EDUCATION & EXPERIENCE Bachelor's Degree is preferred, but not required. Minimum of five year's administrative support experience in a field services coordination role. Strong communication and interpersonal skills desired. Demonstrated strong service orientation with attention to detail and follow through necessary as a customer service leader. Oil and Gas Industry experience is highly desirable. KNOWLEDGE & SKILLS Ability to read, understand employee information, offer letters, government documents, correspondence from legal counsel and other data requests from external sources. Ability to respond to common inquiries or complaints from internal and external customers, or members of the business community. Ability to effectively present information to employees and Management. Ability to apply mathematical concepts such as percentages and ratios. Ability to define problems, collect data, establish facts, and draw valid conclusions. Intermediate Excel spreadsheet skills. Must be PC proficient and have an aptitude for working with a variety of computer systems/applications (MS Word, Excel, and PowerPoint). Exhibits understanding of general accounting/business principles. Ability to read, speak, and write in English and Italian required. Additional languages are a plus. WORKING CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to manipulate computer input devices, finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must have sufficient mobility to enable travel to industrial sites, offices, and facilities. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.

Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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