Customer Experience
3 settimane fa
Autore annuncio: Michael Page International Zona lavoro: Roma , Roma Data pubblicazione: 29 ottobre 2024 Descrizione offerta: Categoria: Leisure, Travel TourismLuogo di lavoro: RomaIl Customer Experience Brand Coordinator Manager avrà la responsabilità di garantire e ottimizzare l'esperienza cliente e rafforzare la percezione del brand a livello globale.- Sviluppa e implementa strategie per migliorare l'esperienza del cliente, assicurando che tutti i touchpoint siano in linea con gli standard e i valori del brand.- Monitoraggio e analisi della customer satisfaction attraverso strumenti avanzati di feedback e reportistica, identificando aree di miglioramento e implementando piani d'azione per ottimizzare l'esperienza.- Collaborare con il team marketing per lo sviluppo di contenuti e materiali promozionali, assicurando che l'immagine del brand sia sempre coerente e di impatto.- Partecipare alle fiere internazionali del settore maggiormente in linea con le strategie commerciali.Requisiti:- Master in Business, Marketing, Hospitality Management o affini.- Esperienza minima di 4/5 anni in ruoli simili in realtà del settore hospitality Tourism; strutture alberghiere segmento Luxury, Tour Operator, DMC.- Eccellente padronanza dell'inglese; la conoscenza di altre lingue sarà considerata un plus.- Eccellenti capacità di leadership, comunicazione e negoziazione.- Forte orientamento ai risultati e capacità di lavorare in un ambiente dinamico e in continua evoluzione.
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