Service Manager

3 mesi fa

Napoli, Italia Bridgestone Americas, Inc. A tempo pieno

Company OverviewBridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses.
Position SummaryCombining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials, and equipment.
ResponsibilitiesAssign and schedule work duties to auto service staff according to individual skill level.Serve all automotive service needs of customers.Oversee the hiring and training of an effective auto service team.Ensure high teammate retention.Maintain compliance with quality standards.Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.Serve as the primary point of contact for customer inquiries, feedback, and concerns.Develop understanding of business operations in the automotive service environment.Drive sales through proactive customer interactions and thorough vehicle inspections.Provide valuable insights to facilitate product and service sales.Minimum RequirementsHigh School Diploma or equivalent.4 years of auto service technical experience.1 year of service manager or service writer experience.Problem-solving skills for customer complaints.Aptitude to manage inventory, scheduling, and equipment maintenance.Capacity to lead and coach others.Teammate and customer communication skills.Ability to recruit and select technicians successfully.Willingness to continue education and remain current in automotive repair issues.Must have a valid automotive driver's license at all times.PREFERRED QUALIFICATIONS2-year degree or equivalent.OUR CREW KNOWS BENEFITSMedical, Dental and Vision – Starting day 1 for all our teammates.Paid vacation and holidays.On-the-job training and company-funded ASE certifications.Tuition reimbursement program.Flexible work schedule.401(k) match.On-demand pay (daily pay) program available.OUR VALUES GIVE BACK TO YOUProfessional Development: Resources to help you level up in your career.Community Involvement: We pride ourselves on working with our local communities.Integrity & Teamwork: Our drive to do things right, always, together.
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