Groups & Events Executive

4 mesi fa

Venezia, Italia San Clemente Palace Kempinski Venice A tempo pieno

-Groups & Events Executive- NATIONALITY: Eligible for a working permit in country of hire.
EDUCATION: University Degree or Hotel Apprenticeship.
EXPERIENCE: Minimum two (2) years Sales and / or Operations experience in a 5 star hotel LANGUAGE: Ability to work and communicate in a multinational environment: -Italian – excellent oral and written skills (as applicable) -English – excellent oral and written skills TECHNICAL COMPETENCIES:Computer literacy adapted to the field of Groups & Events: SCOPE : Responsibility for maintaining key attention on SELLING to meet personal and team revenue goals through warm and friendly client contacts, creative sales processes and effective "sales closings" techniques and PLANNING in order to meet the event wishes and expectations of event planners.
Comprehensive consultation and mentoring of the Groups & Events organizer under the consideration of the clients detailed needs & expectations with the goal to ensure optimal utilization and selling of the hotels conferences & slipping rooms and revenue maximization in compliance with the Kempinski standards.
OVERALL OBJECTIVES : The job of Groups & Events Executive is executed satisfactorily when: -The Hotel achieves its Financial Objectives.
-The Group and Events Sales team that the person works with achieves their Revenue Objectives.
-The person achieves their Personal Objectives.
-The TTTT is carried out to the satisfaction of both Director of Groups and Events and the Groups and Events Executive MAIN RESPONSIBILITIES: -Assume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Director of Groups & Events and all sales associates.
-Constantly gather, understand and apply the knowledge of food, beverage, technical equipment and inter-departmental procedures to the sales and planning process with the client.
-Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process.
-Effectively represent the Hotel in all telephone, written and personal contacts with potential, past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel.
-Prepare all information-sharing communiqués to the client and to other hotel departments precisely and thoroughly and update that information on a timely basis.
-Assume responsibility for all final preparations prior to the event and on the day of the event to ensure client satisfaction in line with the details of the planning process.
-Complete all reports on a timely basis as requested by the Director of Groups & Events.
-Maintain orderly event files recording all vital information on proper departmental forms should another team member be called upon to assist or should an issue following the event need to be substantiated.
-Bid a fond farewell to all event clients with a personalized letter of appreciation and complete follow up on all outstanding balances.
-Cross Sell other Kempinski Hotels as appropriate -Live and achieve the Kempinski Sales Vision -Follow up all enquiries within 24 hours of receipt and trace and follow up all past, potential and current client files on a regular basis.
Follow all department guidelines on the outlining and collection of advance deposits and final payments OR the clear arrangements for credit accounts with the Credit Manager.
-Assist other professional sales team members with overall team efforts to secure business and to produce all events to meet the expressed wishes and expectations of the client.
-Meet and exceed personal monthly, quarterly and/or annual sales goals and to assume partial responsibility for the creation of those goals.
-Focus all personal sales efforts on one specific Market Segment as agreed up by the entire sales team plus minor efforts on the wide range of other market segments being pursued by the team.
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