Customer Success Agent | Italy

1 mese fa


Lazio, Italia Barkyn A tempo pieno

Barkyn delivers health and happiness to pet families around the world.We are an ambitious, forward thinking startup on a big missionWe're not only changing the pet market, we're also reshaping the way the e-commerce experience should feel- human, personalized, seamless, & beautiful. We were considered one of Europe's Top 100 Startups by Wired, Top Startup by LinkedIn, and a success case by Web Summit and the British magazine Monocle.The roleWe're creating a beloved brand in Europe, and this is where your story beginsYou will contribute to the high-quality standards of our Italian market, being a customer hero and wowing them on all support channels we own - Chat, Facebook, Instagram, Email and Phone.Specifically, we expect you to:Act as a Barkyn ambassador in all customer interactions, being true to our brand values and friendly tone; Be accountable for a seamless and human end-to-end customer experience; Interact with customers via chat/Email/phone conversations to provide information and assistance; Use computer systems to track, gather information and/or troubleshoot customer issues.Customer-centric attitude.Degree in Communication, Marketing or related area; StatisticsMarketingPreferences#J-18808-Ljbffr



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