Loyalty Program Operations Agent

4 mesi fa


Lazio, Italia Ita Airways A tempo pieno

Stiamo assumendo per Volare Loyalty, la Società che gestisce il programma di fedeltà di ITA Airways
Abbiamo bisogno di portare a bordo persone qualificate, motivate e con la voglia di mettersi in gioco con passione e iniziativa.
Selezioniamo un/una: Loyalty Program Operations Agent Di cosa ti occuperai?
Supportare i team Contact Center e Customer Relations di ITA Airways affinchè sia garantito il massimo livello di assistenza ai clienti Frequent Flyer di Volare, fornendo loro dettagli sulle regole del Programma Volare (accrual, redemption dei punti relativi ai Partner aerei e commerciali, upgrade di tier e promozioni dedicate) e contribuire attivamente a soddisfare tutte le esigenze dei clienti.
In caso di reclamo da parte del cliente Frequent Flyer, effettuare le verifiche rispetto alla corretta attribuzione dei punti in base al tipo di biglietto, controllando la tariffa, la classe di servizio, il tipo di destinazione (nazionale, internazionale, intercontinentale).
Interloquire con stakeholder interni ed esterni per illustrare le regole del programma Volare.
Partecipare attivamente nel promuovere nuove idee commerciali e nel fornire raccomandazioni per il miglioramento del servizio offerto, aumentando di rimando i proventi dell'Azienda.
Eseguire analisi e statistiche sui clienti per monitorare la performance di Volare.
Cosa stiamo cercando?
Diploma di scuola superiore, preferibilmente indirizzo del Turismo.
Padronanza del pacchetto Office, in particolare Excel e PowerPoint.
Ottima padronanza dei sistemi di prenotazione (GDS) e conoscenza delle regole di biglietteria aerea (reservation e ticketing).
Almeno 2 anni di esperienza in ruoli analoghi.
Ottima padronanza della lingua italiana ed inglese.
Ottime doti comunicative e relazionali.
Abilità di lavorare in un ambiente sfidante e fortemente dinamico.
Empatia ed ascolto attivo.
Capacità di negoziazione.
Buona gestione dello stress.
Problem Solving.
Cosa offriamo?
Contratto CCNL Trasporto Aereo con livello e RAL commisurati alla tua effettiva esperienza.
Dove lavorerai?
Fiumicino, RM.
Scadenza: 18/07/2024 Se ti riconosci in queste caratteristiche, aspettiamo la tua candidatura
Si invitano i candidati a prendere visione dell'informativa che ITA ha predisposto conformemente a quanto previsto dal Regolamento (UE) n. 679/2016 e dal D.lgs.
N 196/2003, nella pagina "Lavora con noi" del sito Le offerte si intendono rivolte ai candidati ambosessi (d.lgs.
198/2006).
#J-18808-Ljbffr



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