Director Of Front Of The House

1 mese fa

Firenze, Italia Tn Italy A tempo pieno

col-wideJob Description:

Job Description

This key role is instrumental in setting the tone for our guests and our team members to ensure the delivery of an exceptional guest experience. Will oversee, mentor and lead front of the house team members through all aspects of the guest journey from pre-arrival to check-out and follow-up.
Align with the Director of Operations and other guest services leaders to maximize hotel operations.
Utilize tools to execute timely, thoughtful, and personalized communications and teach and train team members to do the same.
Foster an environment that ensures consistency and a high level of guest satisfaction.
Strive to improve guest and team member satisfaction and maximize the financial performance of the department.

Qualifications

Minimum of five-year experience in a Front Office/Guest Experience lead role for a luxury hotel.
Demonstrated ability to communicate effectively and to provide directions and guidance in a clear, concise, and professional manner.
Passion for the delivery of exceptional service and a genuine interest in working with guests in a luxury environment.
Excellent planning skills and aptitude for working with multiple systems (knowledge of Opera PMS will be an advantage) and a solid understanding of hotel operations and practices.

Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

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