Assistant Front of House Manager

4 mesi fa

Firenze, Italia Collegio alla Querce A tempo pieno

**Company Description**
Collegio alla Querce, Auberge Resorts Collection, a former cultural institution and much-beloved boarding school is undergoing an extensive transformation to awaken the property’s storied and romantic history, dating back to the 16th century. Auberge’s third European destination, Collegio is a delight for design lovers and gourmands alike. Three adjacent original buildings feature 83 rooms, an original chapel and theater, a library, two restaurants and a bar which was once the school’s principal’s office. Surrounded by old growth cyprus and soaring oak trees, the resort’s grounds boast expansive lawns, five levels of terraced Baroque gardens, a pool and garden bar and restaurant. Come here for relaxation or adventure - and leave utterly enchanted.

As an Assistant Front of House Manager, you will be the welcoming face and organizational backbone of our property, ensuring seamless guest experiences through efficient coordination, impeccable service, and a warm hospitality touch.
- Support the Front of House Manager in overseeing the front of house operations, ensuring a warm and efficient arrival experience, check-in/check-out process, handling guest inquiries and resolving issues promptly to uphold exceptional standards of service.
- Lead and train the front of house team, fostering a customer-centric culture, and maintaining high morale through effective communication, performance feedback, and continuous training.
- Manage room reservations, optimize occupancy levels, and coordinate with other departments to ensure accurate information on room availability, rates, and promotions.
- Assist in budget with financial reporting, monitor billing processes, and implement cost-control measures to contribute to the financial success of the front of house departments while maintaining service excellence.

**Qualifications**
- Demonstrated experience in Front of House and Guest Experience roles within the hospitality industry, showcasing a commitment to providing exceptional guest experiences and resolving customer inquiries effectively.
- Previous experience in a Front of House/Guest Experience leadership role, with the ability to lead and motivate a team, provide guidance and ensure a high level of professionalism and efficiency in front office operations.
- Strong communication skills, both written and verbal, along with the ability to interact effectively with guests, staff, and other departments, fostering a positive and collaborative work environment.

**Additional Information

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