Wedding And Social Events Operation Specialist

3 giorni fa

Venezia, Italia Hilton A tempo pieno

The Event Specialist (Social and Weddings) is responsible for social and wedding enquiries, from conversion through to seamless transition to operations for event execution and back to sales.
The Event Executive provides excellent customer service through every element of the event or group enquiry, utilizing strong partnership and selling skills.
Prepares all event documentation and coordinates with all relevant hotel departments and the customer to ensure consistent, high level service through pre -event, during event and post event.
Actively engages in Meet and Greet of all key events.
Recognizes opportunities to maximize revenue, conversion and drive repeat business.
The Event Specialist takes personal responsibility to adhere to sales and event brand standards for enquiry handling, event planning, pre & post-event.
Will be required to work weekends and evenings as needed by business, due to the nature of the social segment.
May be required to support in other segments of reactive sales, for example corporate group and meetings
**What are we looking for?
**
Background in customer service role, preferably within wedding industry, or event management ideally within an hotel environment.
Skills And Knowledge
- Effective sales skills
- Knowledge of meetings & event management, preferably due to previous experience of wedding environment
- Effective communication (verbal, listening, writing) and negotiation skills
- Strong customer development and relationship management skills
- Strong organization skills
- Knowledge of menu planning, food presentation and banquet and event service operations
- Knowledge of overall hotel operations as they affect department
- Ability to execute against an agreed event and group strategy
- Strong problem-solving skills; encourages new innovative solutions when appropriate
- Effective influence skills
- Effective decision making skills
Specific Duties
- Ownership for the management and conversion of assigned enquiries
- Coordination of all customer requirements, including communication and completing verbally and in writing with the customer the details of an event up to handover to operations on the day of event execution.
- Meet and Greet at all key events (including weekends / evenings)
- Expertise in menu planning, food presentation, meeting room set ups, audio-visual and banquet service standards.
Cooperate with Banqueting Operation and Kitchen team to develop new F&B concepts according to the Meetings purposes
- Correct use of systems process to ensure booking integrity, consistency & accuracy.
- Sells to a pre-determined event and group strategy
- Works within brand standards & systems processes
- Generate incremental revenue and deliver excellent guest service.
- Effectively manages bedrooms blocks and meeting space inventory for assigned groups
- Conducts compelling show rounds to win the business
- Proactively resolicits previous customers and event bookers for future opportunities
Guest Satisfaction
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
Effectively responds to and handles guest problems and complaints.
- Conducts pre
- and post-event meetings as required to review/communicate group needs and feedback.
- Actively solicits feedback from the hotel departments to identify areas for improvement to enhance the Event Planner's experience.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Sales and Revenue Management
- Delivers a compelling sales experience to drive conversion and repeat business
- Provides appropriate feedback to overcome obstacles to selling, including pricing, inventory availability and event execution
- Effectively up sells products and services throughout the event process.
- Participates in customer site inspections and assists with the sales process when necessary.
- Effectively manages customer budgets to maximize revenue and meet customer needs.
Other
- Performs other duties as assigned to meet business needs.

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