Coordinator Training Customer Care Management
1 giorno fa
For us, service is an attitude and we love the cross-section.
You think we mean average?
No, definitely not.
We offer our customers a seamless and inspiring service experience along the entire customer journey.
Across our international online driven company, we provide our internal and external interfaces with value-adding information from the customer dialog in order to improve our service together.
Your taskAs an empathetic jack-of-all-trades, you will work in our cross-functional epicenter for end-to-end optimization of customer satisfaction and be responsible for international training management, both internally and externally (inter/national service providers).
The conception and implementation of international train-the-trainer events (specialist and communication training) to build up multipliers is one of your main tasks.
You will develop and implement digital and innovative learning and training content - also in English.
Your contributionYou are a trainer with heart and soul.
At the same time, you can also analyze and drive forward measures for further development.
With the customer in focus, you further develop the monitoring of results of training and optimization measures, which are mapped and made measurable in monthly, international reporting.
Your environmentYou will work cross-functionally and internationally with your colleagues in quality management, communication and knowledge management as well as the operational teams and partners to further develop and shape training management.
Your freedomWe are looking for support for our ambitious challenges, because we are currently embarking on a transformation towards consistent customer orientation in line with the increasingly digital world of services.
This means it will be strategic in its orientation, dynamic and very challenging in the here and now.
And you will use your expertise to help shape a cross-functional organizational design.
One thing it won't be - boring.
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Montà, Italia Bonprix Italia A tempo pienoInternational.Digital.Sustainable.We have big goals.Our teams are bursting with positive energy and have a unique creative drive.Let's make a difference together, challenge the status quo and shape the future of the digital fashion world. bonprix è un'azienda di moda e di e-commerce di successo a livello internazionale.Fondata nel 1986 come rivenditore di...
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Montà, Italia Bonprix Italia A tempo pienoInternational. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world. bonprix è un'azienda di moda e di e-commerce di successo a livello internazionale. Fondata nel 1986 come...
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Montà, Italia Bonprix Italia A tempo pienoInternational.Digital.Sustainable.We have big goals.Our teams are bursting with positive energy and have a unique creative drive.Let's make a difference together, challenge the status quo and shape the future of the digital fashion world. bonprix è un'azienda di moda e di e-commerce di successo a livello internazionale.Fondata nel 1986 come rivenditore di...
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Montà, Italia Bonprix Italia A tempo pienoInternational.Digital.Sustainable.We have big goals.Our teams are bursting with positive energy and have a unique creative drive.Let's make a difference together, challenge the status quo and shape the future of the digital fashion world. bonprix è un'azienda di moda e di e-commerce di successo a livello internazionale.Fondata nel 1986 come rivenditore di...
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Montà, Italia Bonprix Italia A tempo pienoInternational.Digital.Sustainable.We have big goals.Our teams are bursting with positive energy and have a unique creative drive.Let's make a difference together, challenge the status quo and shape the future of the digital fashion world. bonprix è un'azienda di moda e di e-commerce di successo a livello internazionale.Fondata nel 1986 come rivenditore di...
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Montà, Italia Bonprix Italia A tempo pienoInternational.Digital.Sustainable.We have big goals.Our teams are bursting with positive energy and have a unique creative drive.Let's make a difference together, challenge the status quo and shape the future of the digital fashion world. bonprix è un'azienda di moda e di e-commerce di successo a livello internazionale.Fondata nel 1986 come rivenditore di...
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Montà, Italia Bonprix Italia A tempo pienoInternational.Digital.Sustainable.We have big goals.Our teams are bursting with positive energy and have a unique creative drive.Let's make a difference together, challenge the status quo and shape the future of the digital fashion world. bonprix è un'azienda di moda e di e-commerce di successo a livello internazionale.Fondata nel 1986 come rivenditore di...
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