Quality Manager Customer Care Management | Posizione Internazionale
3 giorni fa
Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world.
We need you to ensure qualitatively operational control and to continuously improve customer satisfaction.
Your TaskYou will establish a strategic international quality framework with international quality KPI.
Also, you will strategically and continuously develop the skill concept according to customer expectations.
You will keep the oversight of quality results/reports, control the results of training/optimization measures, and decide on measures/actions derived from results or to meet the KPI targets.
Your ContributionWith the responsibility for the international quality framework as well as for the CCM quality and customer survey KPI (such as customer satisfaction, first contact resolution, or contact handling quality), you will play a vital role in shaping the future international standard quality processes at bonprix.
Your EnvironmentCCM is transitioning to an international line organization.
You will work in an international setting with colleagues from France, Germany, Italy, and Poland.
Your LibertiesIf you have a passion for Customer Service, like flat hierarchies, and an international environment, you've come to the right place.
We are in the middle of a transformation process that you can help shape.
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Montà, Italia Bonprix S.R.L. A tempo pienoInternational. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world. bonprix è un'azienda di moda e di e-commerce di successo a livello internazionale. Fondata nel 1986 come...
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Montà, Italia Fine Foods & Pharmaceuticals N.T.M. S.P.A. A tempo pienoJoin Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to ensure qualitatively operational control and to continuously improve customer satisfaction. Your Task You will establish a strategic international quality framework with international quality KPI. Also, you will strategically and...
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Montà, Italia Bonprix S.R.L. A tempo pienoInternational.Digital.Sustainable.We have big goals.Our teams are bursting with positive energy and have a unique creative drive.Let's make a difference together, challenge the status quo and shape the future of the digital fashion world. bonprix è un'azienda di moda e di e-commerce di successo a livello internazionale.Fondata nel 1986 come rivenditore di...
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Montà, Italia Bonprix S.R.L. A tempo pieno_International.Digital.Sustainable.We have big goals.Our teams are bursting with positive energy and have a unique creative drive.Let's make a difference together, challenge the status quo and shape the future of the digital fashion world._- Fonte: Classifica dei negozi online più venduti "E-Commerce-Markt Deutschland 2023" di EHI Retail...
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Montà, Italia Fine Foods & Pharmaceuticals N.T.M. S.P.A. A tempo pienoJoin Customer Care Management (CCM) as we transform for international customer excellence in a digital world.We need you to ensure qualitatively operational control and to continuously improve customer satisfaction.Your Task You will establish a strategic international quality framework with international quality KPI.Also, you will strategically and...
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Montà, Italia Bonprix S.R.L. A tempo pienoInternational.Digital.Sustainable.We have big goals.Our teams are bursting with positive energy and have a unique creative drive.Let's make a difference together, challenge the status quo and shape the future of the digital fashion world. bonprix è un'azienda di moda e di e-commerce di successo a livello internazionale.Fondata nel 1986 come rivenditore di...
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Montà, Italia Bonprix S.R.L. A tempo pieno_International.Digital.Sustainable.We have big goals.Our teams are bursting with positive energy and have a unique creative drive.Let's make a difference together, challenge the status quo and shape the future of the digital fashion world._- Fonte: Classifica dei negozi online più venduti "E-Commerce-Markt Deutschland 2023" di EHI Retail...
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Montà, Italia Fine Foods & Pharmaceuticals N.T.M. S.P.A. A tempo pienoJoin Customer Care Management (CCM) as we transform for international customer satisfaction in a digital world. We need you to standardize processes and drive innovation Your tasks You will analyze existing processes and identify potential improvement options (based on efficiency, customer needs, cost savings, etc.) with the aim of standardizing processes...
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Montà, Italia Fine Foods & Pharmaceuticals N.T.M. S.P.A. A tempo pienoJoin Customer Care Management (CCM) as we transform for international customer satisfaction in a digital world.We need you to standardize processes and drive innovation!Your tasks You will analyze existing processes and identify potential improvement options (based on efficiency, customer needs, cost savings, etc.)with the aim of standardizing processes and...
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Montà, Italia Fine Foods & Pharmaceuticals N.T.M. S.P.A. A tempo pienoJoin Customer Care Management (CCM) as we transform for international customer satisfaction in a digital world.We need you to standardize processes and drive innovation!Your tasksYou will analyze existing processes and identify potential improvement options (based on efficiency, customer needs, cost savings, etc.)with the aim of standardizing processes and...
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Montà, Italia Bonprix S.R.L. A tempo pieno_International.Digital.Sustainable.We have big goals.Our teams are bursting with positive energy and have a unique creative drive.Let's make a difference together, challenge the status quo and shape the future of the digital fashion world._- Fonte: Classifica dei negozi online più venduti "E-Commerce-Markt Deutschland 2023" di EHI Retail...
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Montà, Italia Bonprix S.R.L. A tempo pieno_International.Digital.Sustainable.We have big goals.Our teams are bursting with positive energy and have a unique creative drive.Let's make a difference together, challenge the status quo and shape the future of the digital fashion world._- Fonte: Classifica dei negozi online più venduti "E-Commerce-Markt Deutschland 2023" di EHI Retail...
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Montà, Italia Fine Foods & Pharmaceuticals N.T.M. S.P.A. A tempo pienoYour tasks You develop and implement international process management standards, optimize workflows, and validate business cases to improve customer satisfaction as well as quality internally and with service providers.You will establish process control, define KPIs, and integrate the 'voice of the customer'.Your contribution You have an important influence...
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Montà, Italia Fine Foods & Pharmaceuticals N.T.M. S.P.A. A tempo pienoFor us, service is an attitude and we love the cross-section.You think we mean average?No, definitely not.We offer our customers a seamless and inspiring service experience along the entire customer journey.Across our international online driven company, we provide our internal and external interfaces with value-adding information from the customer dialog in...
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