Coordinator Training Customer Care Management
4 giorni fa
For us, service is an attitude and we love the cross-section. You think we mean average? No, definitely not. We offer our customers a seamless and inspiring service experience along the entire customer journey. Across our international online driven company, we provide our internal and external interfaces with value-adding information from the customer dialog in order to improve our service together. Your task As an empathetic jack-of-all-trades, you will work in our cross-functional epicenter for end-to-end optimization of customer satisfaction and be responsible for international training management, both internally and externally (inter/national service providers). The conception and implementation of international train-the-trainer events (specialist and communication training) to build up multipliers is one of your main tasks. You will develop and implement digital and innovative learning and training content - also in English. Your contribution You are a trainer with heart and soul. At the same time, you can also analyze and drive forward measures for further development. With the customer in focus, you further develop the monitoring of results of training and optimization measures, which are mapped and made measurable in monthly, international reporting. Your environment You will work cross-functionally and internationally with your colleagues in quality management, communication and knowledge management as well as the operational teams and partners to further develop and shape training management. Your freedom We are looking for support for our ambitious challenges, because we are currently embarking on a transformation towards consistent customer orientation in line with the increasingly digital world of services. This means it will be strategic in its orientation, dynamic and very challenging in the here and now. And you will use your expertise to help shape a cross-functional organizational design. One thing it won't be - boring. J-18808-Ljbffr
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Customer Care Coordinator Training
2 mesi fa
Montà, Italia Bonprix S.R.L. A tempo pienobonprix è un'azienda di moda e di e-commerce di successo a livello internazionale. Fondata nel 1986 come rivenditore di cataloghi ad Amburgo, in Germania, bonprix impiega oggi circa 2.500 persone in tutto il mondo. Circa 12 milioni di clienti attivi in oltre 25 Paesi acquistano abbigliamento e accessori per donna, uomo e bambino, nonché prodotti per la...
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Customer Care Coordinator Training
2 mesi fa
Montà, Italia Bonprix S.R.L. A tempo pienobonprix è un'azienda di moda e di e-commerce di successo a livello internazionale. Fondata nel 1986 come rivenditore di cataloghi ad Amburgo, in Germania, bonprix impiega oggi circa 2.500 persone in tutto il mondo. Circa 12 milioni di clienti attivi in oltre 25 Paesi acquistano abbigliamento e accessori per donna, uomo e bambino, nonché prodotti per la...
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Coordinator Training Customer Care Management
2 giorni fa
Montà, Italia Fine Foods & Pharmaceuticals N.T.M. S.P.A. A tempo pienoFor us, service is an attitude and we love the cross-section.You think we mean average?No, definitely not.We offer our customers a seamless and inspiring service experience along the entire customer journey.Across our international online driven company, we provide our internal and external interfaces with value-adding information from the customer dialog in...
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Coordinator Training Customer Care Management
3 giorni fa
Montà, Italia Fine Foods & Pharmaceuticals N.T.M. S.P.A. A tempo pienoFor us, service is an attitude and we love the cross-section.You think we mean average?No, definitely not.We offer our customers a seamless and inspiring service experience along the entire customer journey.Across our international online driven company, we provide our internal and external interfaces with value-adding information from the customer dialog in...
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Customer Care Coordinator Training
1 mese fa
Montà, Italia Fine Foods & Pharmaceuticals N.T.M. S.P.A. A tempo pienoCondividi tramite link Descrizione azienda bonprix è un'azienda di moda e di e-commerce di successo a livello internazionale. Fondata nel 1986 come rivenditore di cataloghi ad Amburgo, in Germania, bonprix impiega oggi circa 2.500 persone in tutto il mondo. Circa 12 milioni di clienti attivi in oltre 25 Paesi acquistano abbigliamento e accessori per donna,...
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Montà, Italia Fine Foods & Pharmaceuticals N.T.M. S.P.A. A tempo pienoJoin Customer Care Management (CCM) as we transform for international customer satisfaction in a digital world. We need you to standardize processes and drive innovation Your tasks You will analyze existing processes and identify potential improvement options (based on efficiency, customer needs, cost savings, etc.) with the aim of standardizing processes...
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Montà, Italia Fine Foods & Pharmaceuticals N.T.M. S.P.A. A tempo pienoJoin Customer Care Management (CCM) as we transform for international customer satisfaction in a digital world.We need you to standardize processes and drive innovation!Your tasks You will analyze existing processes and identify potential improvement options (based on efficiency, customer needs, cost savings, etc.)with the aim of standardizing processes and...
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Montà, Italia Fine Foods & Pharmaceuticals N.T.M. S.P.A. A tempo pienoJoin Customer Care Management (CCM) as we transform for international customer satisfaction in a digital world.We need you to standardize processes and drive innovation!Your tasksYou will analyze existing processes and identify potential improvement options (based on efficiency, customer needs, cost savings, etc.)with the aim of standardizing processes and...
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Montà, Italia Bonprix S.R.L. A tempo pieno_International.Digital.Sustainable.We have big goals.Our teams are bursting with positive energy and have a unique creative drive.Let's make a difference together, challenge the status quo and shape the future of the digital fashion world._- Fonte: Classifica dei negozi online più venduti "E-Commerce-Markt Deutschland 2023" di EHI Retail...
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Montà, Italia Fine Foods & Pharmaceuticals N.T.M. S.P.A. A tempo pienoJoin Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to ensure qualitatively operational control and to continuously improve customer satisfaction. Your Task You will establish a strategic international quality framework with international quality KPI. Also, you will strategically and...
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Montà, Italia Fine Foods & Pharmaceuticals N.T.M. S.P.A. A tempo pienoJoin Customer Care Management (CCM) as we transform for international customer excellence in a digital world.We need you to ensure qualitatively operational control and to continuously improve customer satisfaction.Your Task You will establish a strategic international quality framework with international quality KPI.Also, you will strategically and...
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Montà, Italia Fine Foods & Pharmaceuticals N.T.M. S.P.A. A tempo pienoJoin Customer Care Management (CCM) as we transform for international customer excellence in a digital world.We need you to ensure qualitatively operational control and to continuously improve customer satisfaction.Your TaskYou will establish a strategic international quality framework with international quality KPI.Also, you will strategically and...
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Customer Service Coordinator
1 mese fa
Montà, Italia Buscojobs España A tempo pienoOur client is a multinational company located in the Tarragona area. They need to hire a Customer Service Coordinator:Job Summary: Deliver exceptional Customer Care Service. Take leadership of customer satisfaction excellence to be representative of VOC within the company and therefore to build market driven culture to support the business plan. Act as...
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Montà, Italia Bonprix S.R.L. A tempo pieno_International.Digital.Sustainable.We have big goals.Our teams are bursting with positive energy and have a unique creative drive.Let's make a difference together, challenge the status quo and shape the future of the digital fashion world._- Fonte: Classifica dei negozi online più venduti "E-Commerce-Markt Deutschland 2023" di EHI Retail...
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Montà, Italia Bonprix S.R.L. A tempo pienoInternational. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world. bonprix è un'azienda di moda e di e-commerce di successo a livello internazionale. Fondata nel 1986 come...
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Montà, Italia Bonprix S.R.L. A tempo pieno_International.Digital.Sustainable.We have big goals.Our teams are bursting with positive energy and have a unique creative drive.Let's make a difference together, challenge the status quo and shape the future of the digital fashion world._- Fonte: Classifica dei negozi online più venduti "E-Commerce-Markt Deutschland 2023" di EHI Retail...
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Montà, Italia Bonprix S.R.L. A tempo pieno_International.Digital.Sustainable.We have big goals.Our teams are bursting with positive energy and have a unique creative drive.Let's make a difference together, challenge the status quo and shape the future of the digital fashion world._- Fonte: Classifica dei negozi online più venduti "E-Commerce-Markt Deutschland 2023" di EHI Retail...
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Montà, Italia Bonprix S.R.L. A tempo pienoInternational.Digital.Sustainable.We have big goals.Our teams are bursting with positive energy and have a unique creative drive.Let's make a difference together, challenge the status quo and shape the future of the digital fashion world. bonprix è un'azienda di moda e di e-commerce di successo a livello internazionale.Fondata nel 1986 come rivenditore di...
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Montà, Italia Bonprix S.R.L. A tempo pienoInternational.Digital.Sustainable.We have big goals.Our teams are bursting with positive energy and have a unique creative drive.Let's make a difference together, challenge the status quo and shape the future of the digital fashion world. bonprix è un'azienda di moda e di e-commerce di successo a livello internazionale.Fondata nel 1986 come rivenditore di...
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Montà, Italia Fine Foods & Pharmaceuticals N.T.M. S.P.A. A tempo pienoYour tasks You develop and implement international process management standards, optimize workflows, and validate business cases to improve customer satisfaction as well as quality internally and with service providers.You will establish process control, define KPIs, and integrate the 'voice of the customer'.Your contribution You have an important influence...
