Claims Excellence Specialist

3 settimane fa


Milano, Italia Zurich Insurance A tempo pieno

Nell'ambito della funzione Claims Services di Zurich Italia, per il team Claims Excellence, stiamo cercando una persona dinamica, con una forte attitudine al lavoro di squadra e con spiccate capacità di problem solving. Dovrà essere in grado di mettersi in gioco, non accettando passivamente lo status quo ma apportando nuovi stimoli ed idee con l'obiettivo di migliorare l'ambiente in cui opera.
**Compiti principali**
- Mappare i processi sinistri, identificarne i punti debolezza e indirizzare gli interventi (tattici e/o strutturali) necessari per migliorare la customer experience dei clienti finali, degli intermediari e della comunità Claims;
- Contribuire attivamente alla corretta formulazione dei requisiti di business per le opportune implementazioni del sistema gestionale Cosmo, tenendo in debita considerazioni le interrelazioni con altri processi;
- Contribuire proattivamente all'automatizzazione della gestione dei sinistri, identificando i processi o loro parti che possono essere migliorati attraverso l'uso di nuove tecnologie (RPA, image recognition, AI);
- Supportare l'adoption di nuovi tool e di processi da parte di tutti gli attori coinvolti nei processi sinistri (liquidatori, intermediari, fiduciari, provider);
**Si richiedono**
- Capacità di analisi e di mappatura processi;
- Conoscenza dei trend di mercato in ambito insurtech /customer experience;
- Esperienza da 1 a 3 anni nell'utilizzo dei sopra elencati strumenti come utilizzatore diretto o come project manager in compagnie di assicurazione o società di consulenza;
- Attitudine al lavoro di gruppo;
- Attitudine al problem solving;
- Ottima conoscenza del pacchetto MS Office;
- Buona conoscenza della lingua inglese (B2).
Sede principale: Milano
**Perché Zurich**
In Zurich ci piace pensare fuori dagli schemi e sfidare lo status quo. Adottiamo un approccio ottimistico concentrandoci sugli aspetti positivi e chiedendoci costantemente Cosa può andare bene?
Siamo un'Azienda che garantisce pari opportunità e che sa che ogni dipendente è unico: è questo che rende il nostro team così grande
Unisciti a noi mentre esploriamo costantemente nuovi modi per proteggere i nostri clienti e il nostro pianeta.



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