Customer Service
3 settimane fa
Adecco Consultant ricerca per importante azienda operante nel settore dei trasporti la figura di:
Customer Service L.68/99
La figura verrà inserita in una realtà che si occupa di proporre e organizzare viaggi in autobus, oltre che attività ed escursioni turistiche, per varie destinazioni nazionali e internazionali.
Responsabilità principali:
Fornire supporto ai clienti tramite telefono, e-mail, chat e social media, rispondendo a domande riguardanti i viaggi, le escursioni e le attività offerte;
Gestire le prenotazioni, modifiche e cancellazioni, assicurandosi che le richieste dei clienti siano soddisfatte in modo tempestivo ed efficiente;
Risolvere eventuali problemi o lamentele in modo professionale, cercando soluzioni che garantiscano la soddisfazione del cliente;
Collaborare con i vari reparti interni, come il team operativo e il marketing, per assicurare un flusso di informazioni corretto e aggiornato;
Fornire informazioni dettagliate sui servizi offerti, inclusi orari dei tour, punti di incontro, politiche di cancellazione e consigli di viaggio;
Assistere i clienti nella preparazione dei loro viaggi, fornendo consigli e suggerimenti per migliorare l'esperienza;
Monitorare la qualità del servizio offerto e proporre miglioramenti per ottimizzare la customer experience.
Requisiti:
Diploma di scuola superiore (preferibilmente in ambito turistico o affini);
Esperienza pregressa nel servizio clienti;
Capacità di lavorare in un ambiente dinamico e gestire il contatto con il pubblico
Conoscenza fluente della lingua inglese;
Orientamento al cliente e problem-solving.
Orario di lavoro: part-time o full-time.
Sede di lavoro: Milano Centro città.
Data inizio prevista: 03/10/2024
Categoria Professionale: Call Center / Customer Care
Città: Milano (Milano)
Disponibilità oraria: Full Time
I candidati, nel rispetto del D.lgs. 198/2006, D.lgs 215/2003 e D.lgs 216/2003, sono invitati a leggere l'informativa sulla privacy consultabile sotto il form di richiesta dati della pagina di candidatura (Regolamento UE n. 2016/679).
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Adecco Italia S.p.A. (Aut. Min. Prot. N.1100-SG del 26.11.2004). by helplavoro.it
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