Customer Service Director

1 settimana fa


Milano, Lombardia, Italia Werfen A tempo pieno

About the Role

Overview

As the Customer Service Manager at Werfen, you will play a pivotal role in driving customer satisfaction and loyalty. Your primary responsibility will be to lead a team of Customer Service Representatives, ensuring they deliver exceptional service to our clients.

Key Responsibilities

  • Lead a team of Customer Service Representatives to achieve service excellence
  • Develop and implement strategies to build strong customer relationships
  • Collaborate with cross-functional teams to drive business growth and improvement
  • Ensure quality, safety, and compliance standards are met

Requirements

  • Bachelor's degree in a relevant field, MBA preferred
  • 5-7 years of customer service and/or order management experience
  • Proficiency in Office and SAP, fluent in English, Spanish is a plus

Skills and Competencies

  • Strong communication and interpersonal skills
  • Excellent analytical and problem-solving abilities
  • Effective project management skills
  • Ability to coach and mentor team members

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