Customer Service Representative

5 giorni fa

Milano, Lombardia, Italia E-Work A tempo pieno

E-Work SpA, a leading logistics company, is seeking a highly skilled Customer Service Representative to join our team in Milan, Italy.

As a Customer Service Representative, you will be responsible for managing customer relationships, resolving issues, and providing exceptional customer service.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to ensure customer satisfaction.
  • Logistics Coordination: Coordinate with internal teams to ensure timely and efficient delivery of goods and services.
  • Communication: Communicate with customers, suppliers, and internal teams to resolve issues and provide updates.
  • Problem Solving: Analyze and resolve complex customer issues, escalating to senior management if necessary.
  • Documentation: Maintain accurate and up-to-date records of customer interactions and transactions.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: Previous customer service experience preferred.
  • Language: Fluent in Italian and English, both written and spoken.
  • Availability: Availability to work flexible hours, including weekends.

What We Offer:

  • Competitive Salary: Competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Environment: Collaborative and dynamic work environment.

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