Head Of Reception And Guest Relations
2 settimane fa
Main Activities and Responsibilities:Welcome and acknowledge all members and guests according to club standards, ensuring a warm and personalized greeting upon arrival.
Anticipate and cater to guests' service needs, including those with disabilities, to ensure a seamless and enjoyable experience.
Handle all customer enquiries promptly, efficiently, and with care, ensuring accurate information is provided at all times.
Coordinate reservations, cancellations, confirmations, and private event bookings, demonstrating a thorough understanding of club facilities and offerings.
Maintain accurate member profiles and preferences to enhance future visits and personalize service delivery.
Support the events team in planning and executing large-scale and member events, contributing to the overall success of club activities.
Promote club products, events, and spaces to drive revenue growth and enhance member engagement.
Respond to special requests from guests, ensuring their unique needs are met and followed up on to ensure satisfaction.
Perform general departmental administration tasks, including cover counts, no-show reports, and database maintenance.
Supervise and manage Hosts / Hostesses training and coaching.
Conduct regular walkthroughs to verify maintenance compliance with our standards.
Adhere to club policies and procedures, including confidentiality guidelines and dress code standards.
Manage other activities relating to or resulting from what is indicated in the previous points.
Key Competencies:Required Education and Experience:Minimum of 3 years' experience in a similar role within the luxury hospitality industry.Strong administrative skills with the ability to multitask and prioritize tasks effectively.Excellent communication skills, both verbal and written, with a proactive approach to guest service.Detail-oriented with the ability to anticipate guest needs and pre-empt potential issues.Flexibility to work evenings, weekends, and during special events as required.Demonstrated passion for hospitality, discretion, and confidentiality in handling sensitive information.Knowledge of one or more foreign languages (min. fluent in Italian and English).General Knowledge and Technical Skills:Proficiency in administrative tasks and database management.Comprehensive understanding of luxury hospitality standards and guest service protocols.Familiarity with club facilities, dining options, and upcoming events to provide accurate information to guests.Ability to engage effectively with a diverse range of individuals, including members, guests, and colleagues.Personal and Interpersonal Skills:Friendly and approachable demeanor with a genuine interest in supporting colleagues and creating positive team dynamics.Ability to build rapport and establish trust with guests and colleagues alike.Strong interpersonal skills, discretion, and a true passion for delivering exceptional hospitality experiences.Methodical and meticulous approach to maintaining databases and guest profiles.
#J-18808-Ljbffr
-
Guest Relations Manager A Como
20 ore fa
Bardi, Italia Il Sereno Lago Di Como A tempo pieno**Il** **Sereno Lago di Como**, 5*luxury Hotel, part of Leading Hotels of the World, 1st Hotel in Italy and 1st Hotel in Europe for Travel and Leisure is looking for a **Guest Relations Manager.**As a Guest Relations Manager, you will be responsible for managing the Guest Relation Department and for ensuring that all guests enjoy a positive and memorable...
-
Event And Guest Relations Intern
3 settimane fa
Bardi, Italia Villanova University A tempo pienoEvent and Guest Relations InternTo view the position details and/or apply to a position, click on the View Details link below the Job Title.If you have questions about the application process, please refer to the Applicant FAQ's.Posting DetailsPosition InformationPosting Number: 20234895VPosition Title: Event and Guest Relations InternPosting Type:...
-
Event And Guest Relations Intern
3 mesi fa
Bardi, Italia Villanova University A tempo pienoEvent and Guest Relations InternTo view the position details and/or apply to a position, click on the View Details link below the Job Title. If you have questions about the application process, please refer to the Applicant FAQ's.Posting DetailsPosition InformationPosting Number: 20234895VPosition Title: Event and Guest Relations InternPosting Type:...
-
Reception Supervisor
2 settimane fa
Bardi, Italia Buscojobs A tempo pienoJob Purpose: The Reception Supervisor is responsible for overseeing the day-to-day operations of the reception area and ensuring exceptional service delivery to club members and guests. They provide leadership and support to the reception team, fostering a positive work environment and upholding the club's high standards of hospitality.Main Activities and...
-
Guest Relation Manager
20 ore fa
Bardi, Italia Hotel Il Sereno A tempo pienoIl Sereno Lago di Como, 5*luxury Hotel, part of Leading Hotels of the World is looking for a **Guest Relations Manager.**As a Guest Relations Manager, you will be responsible for managing the Guest Relation Department and for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such...
-
Guest Relations Agent
3 settimane fa
Bardi, Italia Starhotels S.P.A. A tempo pienoJoin Starhotels and become part of the Front Office Team as Guest Relations Agent at our Hotel Rosa Grand n the heart of Milan.As the main contact between hotel and guests, you'll guide them to have a fantastic stay with a perfect service experience.Your responsibilities include: Being the key point of contact for our guests, efficiently responding to Guest...
-
Head of Facility and Operations
2 mesi fa
Bardi, Emilia-Romagna, Italia Copenhagen Institute Of Interaction Design A tempo pienoJob ProfileWe are currently seeking a highly skilled and organized individual to fill the role of Head of Facility and Hosting at the Copenhagen Institute of Interaction Design in Bergamo, Italy. This person will be responsible for overseeing the day-to-day operations of the facility, ensuring all spaces are utilized efficiently and maintained to high...
-
Head Of Global Communications
5 giorni fa
Bardi, Italia Copenhagen Institute Of Interaction Design A tempo pienoCIID is seeking a Head of Global Communications to increase its visibility and expand its storytelling efforts worldwide. This role requires a strategic thinker who can write, edit, and amplify stories in a fast-paced environment. You will work closely with the management team, playing a senior role that involves a hands-on approach to executing various...
-
Head Of Facility
2 mesi fa
Bardi, Italia Copenhagen Institute Of Interaction Design A tempo pienoJob Profile We are currently looking for a Head of Facility & Hosting to take a multitude of operational and administrative tasks. This person will be at the centre of logistics, operations and hosting at the newly renovated Cascina Convento in Astino. In addition to logistics and operations, this role has a major impact in creating a nice atmosphere and...
-
Bardi, Italia Copenhagen Institute Of Interaction Design A tempo pienoAcademic Operations and Relations SpecialistLOCATIONFull TimePosition Overview:We are seeking a dynamic and dedicated Academic Operations and Relations Specialist who will play a crucial role in supporting our faculty and ensuring a seamless operational experience. This role is pivotal in preparing and conducting classes, building relationships with external...
-
Head Of Global Communications
3 mesi fa
Bardi, Italia Copenhagen Institute Of Interaction Design A tempo pienoCIID is seeking a Head of Global Communications to increase its visibility and expand its storytelling efforts worldwide.This role requires a strategic thinker who can write, edit, and amplify stories in a fast-paced environment.You will work closely with the management team, playing a senior role that involves a hands-on approach to executing various...
-
Academic Operations And Relations Specialist
4 giorni fa
Bardi, Italia Copenhagen Institute Of Interaction Design A tempo pienoAcademic Operations and Relations Specialist LOCATION Full Time Position Overview: We are seeking a dynamic and dedicated Academic Operations and Relations Specialist who will play a crucial role in supporting our faculty and ensuring a seamless operational experience. This role is pivotal in preparing and conducting classes, building relationships with...
-
Head Of Facility
2 settimane fa
Bardi, Italia Copenhagen Institute Of Interaction Design A tempo pienoJob Profile We are currently looking for a Head of Facility & Hosting to take a multitude of operational and administrative tasks.This person will be at the centre of logistics, operations and hosting at the newly renovated Cascina Convento in Astino.In addition to logistics and operations, this role has a major impact in creating a nice atmosphere and...
-
Bardi, Italia Copenhagen Institute Of Interaction Design A tempo pienoAcademic Operations and Relations Specialist LOCATIONFull TimePosition Overview: We are seeking a dynamic and dedicated Academic Operations and Relations Specialist who will play a crucial role in supporting our faculty and ensuring a seamless operational experience. This role is pivotal in preparing and conducting classes, building relationships with...
-
Bardi, Italia Copenhagen Institute Of Interaction Design A tempo pienoAcademic Operations and Relations Specialist LOCATION Full Time Position Overview: We are seeking a dynamic and dedicated Academic Operations and Relations Specialist who will play a crucial role in supporting our faculty and ensuring a seamless operational experience.This role is pivotal in preparing and conducting classes, building relationships with...
-
Bardi, Italia Select Search Consultants Lp A tempo pienoFund and Investor Relations AdministratorGalleria, Houston, TX, $70-85KDynamic private equity firm in the Galleria area seeks a highly motivated and detail-oriented Fund and Investor Relations Administrator to become an integral part of the Asset Management team. This newly created position reports directly to the VP of Investor Relations, supporting fund...
-
Industrial Relations Manager Vst
2 settimane fa
Bardi, Italia Buscojobs A tempo pienoCosa farai Reporting directly to the Head of HR, the Industrial Relations Manager is responsible to oversee and enhance VST's labour relation strategy guaranteeing positive employee relations within the organization. He / she plays a crucial role in promoting a harmonious work environment by addressing employee concerns, handling Labour disputes, and...
-
Head Of Finance
2 mesi fa
Bardi, Italia Velp Scientifica Srl A tempo pienoVELP is a leading manufacturer of Analytical Instruments and Laboratory Equipment. It is recognized globally as a premium supplier of high-quality elemental analyzers, Kjeldahl analyzers, solvent extractors, fiber extractors, oxidation stability reactors, stirring and mixing equipment, respirometric test, BOD and COD analyzers. Our analytical instruments and...
-
Bardi, Italia Select Search Consultants Lp A tempo pienoFund and Investor Relations Administrator Galleria, Houston, TX, $70-85K Dynamic private equity firm in the Galleria area seeks a highly motivated and detail-oriented Fund and Investor Relations Administrator to become an integral part of the Asset Management team. This newly created position reports directly to the VP of Investor Relations, supporting fund...
-
Head Of Finance
1 mese fa
Bardi, Italia Velp Scientifica Srl A tempo pienoVELP is a leading manufacturer of Analytical Instruments and Laboratory Equipment. It is recognized globally as a premium supplier of high-quality elemental analyzers, Kjeldahl analyzers, solvent extractors, fiber extractors, oxidation stability reactors, stirring and mixing equipment, respirometric test, BOD and COD analyzers. Our analytical instruments and...