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Operational Client Support Officer

3 mesi fa

Milano, Italia Euronext A tempo pieno

Operational Client Support OfficerLocation: MilanTime Type: Full TimePosted On: Posted YesterdayJob Requisition ID: R15401Key AccountabilitiesAct as the central point of contact for an allocated group of clients on operational matters and ensure an efficient incident management process, escalating issues accurately and timely.Provide client support and follow up on all questions or issues until resolution, regularly informing the client of progress, especially when in-depth analysis is needed.Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.Drive continuous improvement of processes and practices, assessing and selecting improvement opportunities that provide long-term value and minimize operational risks.Contribute to operational enhancement projects, review specifications, create terms of reference for upcoming products and initiatives, and support clients during developments and tests, executing conformance tests with clients.Your ProfileStrong financial background and a good knowledge/understanding of the various activities of Euronext's direct and indirect client base.Prior relevant Client Services experience.High standards of service delivery to clients and the ability to create strong relationships.Strong analytical and organizational skills with a problem-solving attitude.Experience with project management and the ability to monitor.Strong verbal communication skills, both internally and externally.We are proud to be an equal opportunity employer.
We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor.
We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view, and we are committed to providing an environment of mutual respect.Additional InformationThis job description describes the main activities within a certain role and is not exhaustive.
It does not prevent adding more tasks or projects.
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