Operational Client Support Specialist

3 settimane fa


Milano, Lombardia, Italia Euronext A tempo pieno

Main Responsibilities:


As an Operational Client Support Officer, you will serve as the central point of contact for allocated clients on operational matters, ensuring efficient incident management and timely issue escalation. Your role will involve providing support, following up on client queries, and informing them of progress.


Key Performance Indicators:


You will be responsible for meeting Service Level Agreements, strengthening the quality framework, and driving continuous improvement in processes and practices. Additionally, you will contribute to operation enhancement projects, review specifications, and create terms of reference for new products and initiatives.


Requirements:


To be successful in this role, you will need a strong financial background, a good knowledge of Euronext's client base, and prior relevant Client Services experience. You must have high standards of service delivery, strong analytical and organizational skills, and the ability to create strong relationships with clients.


We are an Equal Opportunity Employer:


We value diversity and do not discriminate against individuals based on race, gender, age, citizenship, religion, sexual orientation, gender identity, or any other legally protected factor. We strive to create a work environment where everyone feels valued and respected.



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