Operational Support Specialist
4 settimane fa
Business Order Administration & Customer Service Role
The Back Office Life Cycle team at Kardex is seeking an Operational Support Specialist to assist in optimizing and monitoring processes related to customer order processing, shipping, and returns. The selected candidate will be responsible for processing complex orders from customers, resolving order/delivery issues, and ensuring that systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc.
Your Key Responsibilities
- Process and resolve complex customer orders and delivery issues
- Monitor and update systems with product information and delivery details
- Act as liaison between customers, production, and distribution departments
- Analyze and summarize reports on customer inquiries, sales trends, and delivery/service problems
Your Ideal Profile
- Relevant experience in customer service and sales back office
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Proficiency in ERP and CRM systems
- Local language - Italian proficiency and English CEFR A2 (elementary)
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