Client Services and Support Specialist
4 settimane fa
As a Client Services and Support Specialist, you will be the central point of contact for an allocated group of clients on operational matters. Your key responsibilities will include ensuring an efficient incident management process, escalating issues in a timely manner, and providing client support until resolution.
Key Responsibilities:
- Act as the central point of contact for an allocated group of clients on operational matters
- Ensure an efficient incident management process and escalate issues in a timely manner
- Provide client support and follow up all questions or issues until resolution
- Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives
- Contribute to operation enhancement projects and review of specifications
Profile/ Key Skills:
- Strong financial background and a good knowledge of the various activities of Euronext direct & indirect client base
- Prior relevant Client Services experience and high standards of service delivery to clients
- Strong analytical and organization skills and problem-solving attitude
- Experienced with project management and ability to monitor
- Strong verbal communication skills both internally and externally
This is a great opportunity to grow professionally and work with a leading company in the financial sector.
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