Client Services and Support Specialist
3 settimane fa
Job Title: Client Services and Support Analyst
Job Summary: We are seeking a highly skilled Client Services and Support Analyst to join our team at Euronext Clearing. As a key member of our operations team, you will be responsible for providing exceptional support to our clients, ensuring timely resolution of operational queries, and driving continuous improvement of our processes.
Key Responsibilities:
- Act as the central point of contact for allocated clients, ensuring efficient incident management and timely escalation of issues.
- Provide expert support and guidance to clients, following up on questions or issues until resolution.
- Ensure compliance with Service Level Agreements and contribute to the development of a quality framework that meets quantitative and qualitative objectives.
- Drive continuous improvement of processes and practices, identifying opportunities for long-term value and minimizing operational risks.
- Contribute to operation enhancement projects, reviewing specifications and creating terms of reference for new products and initiatives.
Candidate Profile:
- Strong financial background and knowledge of Euronext's activities and client base.
- Prior relevant Client Services experience.
- High standards of service delivery and ability to create strong relationships with clients.
- Strong analytical and organizational skills, with a problem-solving attitude.
- Experience with project management and ability to monitor progress.
- Excellent verbal communication skills, both internally and externally.
About the Role: This is a fantastic opportunity to join a dynamic team and contribute to the success of Euronext Clearing. If you are a motivated and experienced professional with a passion for delivering exceptional client service, we encourage you to apply for this exciting role.
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