Client Services and Support Specialist

4 settimane fa


Milano, Lombardia, Italia Page Personnel A tempo pieno
Job Description

We are seeking a highly skilled Client Services and Support Analyst to join our team in Milan. As a key member of our Client Services Operations team, you will be responsible for providing exceptional support to our clients, ensuring their operational queries are resolved efficiently and effectively.

Key Responsibilities:
  • Act as the primary point of contact for a designated group of clients, providing timely and accurate support on operational matters.
  • Manage incidents and escalate issues in a prompt and professional manner, ensuring minimal disruption to our clients' operations.
  • Collaborate with internal stakeholders to deliver high-quality services, meeting or exceeding Service Level Agreements and quality objectives.
  • Contribute to process improvements, identifying opportunities to enhance our services and minimize operational risks.
  • Support the development and implementation of new products and initiatives, working closely with clients to ensure successful project outcomes.
Requirements:
  • Strong understanding of the financial industry and Euronext's direct and indirect client base.
  • Proven experience in client services, with a focus on delivering exceptional service and building strong relationships.
  • Excellent analytical and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Strong communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders.

This is an excellent opportunity for a motivated and experienced professional to join our team and contribute to the success of our clients. If you are a results-driven individual with a passion for delivering exceptional service, we encourage you to apply for this exciting role.



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