IT Support Services Manager

2 settimane fa

Milano, Lombardia, Italia Page Personnel A tempo pieno
Job Title: IT Support Services Manager

Page Personnel is seeking an experienced IT Support Services Manager to lead and manage the provision of IT Support Services and other Technology services within local offices/region.

Key Responsibilities:
  • Provide leadership and management of the IT Support Services team to ensure the delivery of high-quality services to clients.
  • Develop and implement strategies to improve IT service delivery, including process improvements and technology enhancements.
  • Manage and coordinate the provision of IT Support Services, including incident management, problem management, and change management.
  • Collaborate with the Regional Technology Support Manager to ensure alignment with firm-wide IT strategies and goals.
  • Ensure that all IT services are delivered in accordance with firm-wide policies and procedures.
  • Develop and maintain relationships with key stakeholders, including clients, partners, and other IT teams.
  • Manage and maintain IT infrastructure, including hardware, software, and network systems.
  • Ensure that all IT services are delivered in a timely and efficient manner, with minimal disruption to clients.
  • Develop and implement training programs to ensure that IT staff have the necessary skills and knowledge to deliver high-quality services.
  • Monitor and report on IT service delivery metrics, including service level agreements (SLAs) and key performance indicators (KPIs).
Requirements:
  • Bachelor's degree in Computer Science or Business Administration, or equivalent experience.
  • 5+ years of progressively responsible work experience in IT, including experience in managing IT teams and delivering IT services.
  • Strong leadership and management skills, with the ability to motivate and inspire IT staff.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients, partners, and other IT teams.
  • Strong analytical and problem-solving skills, with the ability to analyze complex IT issues and develop effective solutions.
  • Ability to work in a fast-paced environment, with minimal supervision.
  • Ability to travel, if required.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work with a leading professional services firm.
  • A dynamic and supportive work environment.
  • The chance to develop your skills and knowledge in IT.

This is an onsite role based in our Tampa office, with potential for travel.

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