IT Support Specialist

3 giorni fa


Milano, Lombardia, Italia D-ploy A tempo pieno

D-ploy is a leading provider of innovative IT and Engineering Solutions with operations throughout the EMEA region and the USA. We pride ourselves on delivering superior services and solutions to numerous industry-leading clients by building trusted partnerships within the IT community.

We are seeking a skilled and solution-oriented individual to join our team as an IT Onsite Technician. As a key member of our technical support team, you will be responsible for providing technical assistance and troubleshooting services related to computer hardware and software, mobile devices, and other tech tools and products.

Key Responsibilities:

  • Provide technical support and troubleshooting services to end-users
  • First and second-level technical support – calls/tickets/user interaction
  • Provide prompt responses to IT-related questions from end-users
  • Reliable documentation of all end-user interactions in the customer ticket system
  • Create, maintain, and utilize knowledge articles
  • Provide IT onboarding trainings to new starters
  • Contribute to continuous improvement initiatives

Requirements:

  • Language skills: fluent Italian, fluent English, other languages are a plus
  • 5+ years of experience in a similar role
  • Strong problem-solving/analytical abilities
  • Excellent communication skills and customer orientation
  • Attention to detail and ability to multi-task, handling multiple stakeholders
  • Ability to prioritize and willingness to work self-sufficiently and well organized
  • Team player and supportive personality
  • Experience in regulated IT environments is a plus

Benefits:

  • Broad range of activities, tasks, and projects
  • Flexible working conditions
  • Vouchers (B-day voucher, wedding, and new-born surprise)
  • Fishing for Friends program – our referral program
  • Refreshments in the D-ploy office
  • Further development and professional advancement
  • Friendly and international working environment
  • Company-sponsored events
  • Competitive salary and various benefits

We are looking for a skilled and motivated individual to join our team as an IT Onsite Technician. If you have a passion for IT and a strong desire to deliver exceptional service, we encourage you to apply for this exciting opportunity.



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