IT Support Services Manager

10 ore fa


Milano, Lombardia, Italia Page Personnel A tempo pieno
Job Title: IT Support Services Manager

Page Personnel is seeking an experienced IT Support Services Manager to lead and manage the provision of IT Support Services and other Technology services within local offices/region.

Key Responsibilities:
  • Provide leadership and management of the IT Support Services team to ensure the delivery of high-quality services to clients.
  • Develop and implement strategies to improve IT service delivery, including process improvements and technology enhancements.
  • Manage and coordinate the provision of IT Support Services, including incident management, problem management, and change management.
  • Collaborate with the Regional Technology Support Manager to ensure alignment with firm-wide IT strategies and goals.
  • Ensure that all IT services are delivered in accordance with firm-wide policies and procedures.
  • Manage and maintain IT infrastructure, including hardware, software, and network systems.
  • Develop and maintain relationships with key stakeholders, including clients, partners, and internal teams.
  • Provide technical guidance and support to IT staff, including training and development opportunities.
  • Manage and coordinate IT projects, including project planning, execution, and delivery.
  • Ensure that all IT services are delivered in accordance with firm-wide security policies and procedures.
Requirements:
  • Bachelor's degree in Computer Science or Business Administration.
  • 5+ years of progressively responsible work experience in IT, including experience in managing IT services and teams.
  • Strong technical skills, including experience with IT service management, IT infrastructure, and IT security.
  • Excellent communication and interpersonal skills, including experience working with clients, partners, and internal teams.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Ability to travel if needed.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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