Technology Support Lead

2 giorni fa

Milano, Lombardia, Italia White & Case LLP A tempo pieno

About White & Case LLP

White & Case LLP is a leading global law firm that serves top-tier companies, financial institutions, and governments worldwide. Our extensive history as an international firm enables us to provide expert legal solutions to our clients' complex challenges, regardless of their location.

With a presence in over 47 locations and a team of lawyers and staff operating across virtually every country, we have invested heavily in building a high-quality, full-service practice that competes at the highest level. Our on-the-ground presence in key financial markets and expertise in handling complex cross-border work set us apart.

Our global network is not just about our physical offices and shared services centers; it's the interconnectedness of our Firm that our people and clients value most. We work collaboratively across geographic and practice boundaries, which is why we attract and retain cross-border work and a diverse group of talented individuals.

Our Culture and Values

Our lawyers are globally minded, enterprising, collaborative, and committed to excellence. Diversity is a core value of our Firm, and we have been recognized with numerous awards and top rankings worldwide. Our team represents 90 nationalities and speaks 80 languages, reflecting our commitment to inclusivity and cultural understanding.

Job Summary

The Technology Support Lead will be responsible for leading, managing, and coordinating the provision of IT Support Services and other Technology services within local offices or regions. This role will work closely with the Regional Technology Support Manager to ensure seamless delivery of services.

Key Responsibilities

  • Leadership and Direction
    • Provide leadership and direction within the IT Support Services function.
    • Set targets and goals for improvement as directed by Firm Strategy.
  • Management and Supervision
    • Manage, lead, and supervise the Support Services function and team within a particular office and region.
  • Technology Services Development
    • Develop, manage, and revise Technology services, standard procedures, best practices, and support in the areas of Service Delivery, Operations, Security, Applications, and Project deployment.
  • Relationship Development
    • Develop and maintain relationships with key stakeholders, user forums, practice areas, and business support functions as may be assigned or as may be appropriate within a particular office and region.

Additional Responsibilities

  • Participate on global/regional/office project teams as requested by management.
  • Participate in meetings related to the activities of the IT department or related projects, when requested.
  • Maintain professional and technical knowledge by reviewing related professional publications.
  • Exercise professional judgment in attendance and time keeping.
  • Maintain professional interaction with all levels of staff.
  • Contribute to team effort through communication, cooperation, and coordination with other team members.
  • Maintain the practice of continuous improvement and education by attending seminars, etc.
  • Undertake any other reasonable duties as requested by IT management.

Requirements

  • Team player who is ambitious and motivated.
  • Excellent interpersonal skills and patience working with others.
  • Must be able to multitask and work in a fast-paced environment.
  • Must have excellent communication skills, customer service skills, problem-solving/trouble-shooting, follow-up skills, and organizational skills.
  • Thorough knowledge of complex automated information systems management as normally acquired through a Bachelor's degree or equivalent experience.
  • Five plus years of progressively responsible work experience with legal or other professional service organizations.
  • Ability to communicate complex systems information effectively.
  • Ability to rapidly analyze issues, anticipate consequences, make decisions, and initiate action.
  • Interpersonal skills necessary to maintain effective relationships with partners, attorneys, clients, and staff.
  • Extensive knowledge of information processing with diverse, changing applications.
  • Excellent problem-solving and troubleshooting skills.
  • Strong analytical skills.
  • Ability to travel if needed.

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