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IT Support Services Manager

2 mesi fa


Milano, Lombardia, Italia Page Personnel A tempo pieno
Job Summary

We are seeking a highly skilled and experienced IT Support Services Manager to lead and manage the provision of IT Support Services and other Technology services within local office(s)/region.

Key Responsibilities
  • Lead and manage the IT Support Services team to ensure delivery of high-quality services to users.
  • Develop and implement strategies to improve IT service delivery and reduce downtime.
  • Collaborate with the Regional Technology Support Manager to ensure alignment with firm-wide technology initiatives.
  • Manage and maintain equipment inventory records, including PCs, laptops, mobile devices, and other peripherals.
  • Ensure that all computers within the local office are fully compliant with the firm's standards.
  • Develop and lead change management processes for all changes within the local office and region.
  • Participate in global/regional/office project teams as requested by management.
  • Participate in meetings related to the activities of the IT department or related projects, when requested.
  • Maintain professional and technical knowledge by reviewing related professional publications.
  • Uphold firm, departmental, and team rules and procedures.
  • Contribute to team effort through communication, cooperation, and coordination with other team members.
Requirements
  • Bachelor's degree in Computer Science or Business Administration is strongly preferred.
  • 5+ years of progressively responsible work experience within a legal or other professional service organization.
  • Experience in managing automated information systems, including strategic planning, analyzing complex issues, and difficult systems problems.
  • Ability to communicate complex systems information and ideas effectively and efficiently to attorneys, managers, and staff, with minimal preparation.
  • Ability to rapidly analyze issues, anticipate consequences, make decisions, and initiate action.
  • Interpersonal skills necessary to maintain effective relationships with partners, attorneys, clients, and staff.
  • Ability to demonstrate extensive knowledge of information processing with diverse, changing applications, advanced technical experience with micro- and minicomputers.
  • Excellent communications skills, customer service skills, follow-up skills, and organizational skills.
  • Excellent problem-solving and troubleshooting skills with the ability to think 'outside the box.'
  • Strong analytical skills.
  • Ability to multitask and work in a fast-paced environment.
  • Ability to travel if needed.
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