Technical Support Engineer

2 giorni fa


Napoli, Italia Byd Europe A tempo pieno

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

About The Aftersales Department

The Aftersales department of BYD Europe is responsible for all fleet operation, service & maintenance, technical diagnose & analysis and product improvement related topics concerning our full electric buses and trucks.

This is including, but not limited to providing technical support to our customers and service providers and continuous feedback to HQ and R&D teams internally for product improvement.

The main objective of the After-sales department is to build a relationship of mutual trust and knowledge with the customers, in order to ensure their continued satisfaction, which will benefit the business and future sales.

The Mobile Engineer is responsible for providing exceptional aftersales service to customers of commercial vehicles, ensuring the highest standards of vehicle maintenance, repair, and customer satisfaction. This role involves extensive travel to customer sites, troubleshooting and resolving technical issues, performing preventive maintenance, and promoting company products and services to enhance customer loyalty.

Main Responsibilities

Technical Support

Undertake and assist with post-sales operational issues (e.g. technical diagnosis, repairs and maintenance);Check and collect feedback on the technical documentation (e.g. manuals, diagnostic diagrams, etc.);Take a lead role in providing technical solutions for highly sensitive topics;Help Authorized Workshops implement technical updates and activity campaigns;Create FMEA / D-FMEA reports, help improve products together with R&D and QA teams.

Support team management

Supervise diagnostic tools, special equipment and spare parts in current use at authorized workshops.Collaborate with authorized workshops to provide our customers with excellent capabilities and quality of service.

Relationship with the customer

Develop and maintain relationships with customers;Schedule account and operational meetings with customers;Management of customer requests and complaints.

Your Profile

Bachelor's degree in engineering or higher.Relevant experience in maintenance is an advantage, but fresh graduates are encouraged to apply. Ability to work under pressure and manage multiple tasks effectively.Self-motivated, responsible, and capable of working independently.Strong interpersonal and communication skills.Proficient in MS Office (Word, Excel, Outlook, and PowerPoint).Fluent in English; proficiency in Chinese is a plus.

We Offer

Job in a fast-growing company and industry which represents sustainable technology;Performance and experience based competitive remuneration;Commuting allowance;Team building events and employee learning opportunities.

Please note that position is open for candidates eligible to work in Italy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
#J-18808-Ljbffr



  • Napoli, Italia Byd Europe A tempo pieno

    As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.About The Aftersales DepartmentThe Aftersales department of BYD Europe is responsible for all fleet...


  • Napoli, Campania, Italia BYD EUROPE A tempo pieno

    About the RoleAs a Technical Support Specialist at BYD EUROPE, you will play a crucial role in ensuring the highest standards of vehicle maintenance, repair, and customer satisfaction. This position involves extensive travel to customer sites, troubleshooting and resolving technical issues, performing preventive maintenance, and promoting company products...

  • Technical Support Lead

    4 settimane fa


    Napoli, Italia Microsoft A tempo pieno

    Within the Customer Experiences & Success organization (CE&S), the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways...


  • Napoli, Italia Abbott A tempo pieno

    The OpportunityAs a Field Technical Engineer within our Electrophysiology (EP) team you will be responsible for providing expert support and advise on the use of the Abbott EP portfolio within the assigned territory.What You'llWork OnProvide expert clinical consultation, teaching and support on the use of all EP products and their appropriate...


  • Napoli, Italia Abbott A tempo pieno

    The OpportunityAs a Field Technical Engineer within our Electrophysiology (EP) team, you will be responsible for providing expert support and advice on the use of the Abbott EP portfolio within the assigned territory.What You'll Work OnProvide expert clinical consultation, teaching, and support on the use of all EP products and their appropriate application...


  • Napoli, Italia Abbott A tempo pieno

    The OpportunityAs a Field Technical Engineer within our Electrophysiology (EP) team, you will be responsible for providing expert support and advice on the use of the Abbott EP portfolio within the assigned territory.What You'll Work On Provide expert clinical consultation, teaching, and support on the use of all EP products and their appropriate application...


  • Napoli, Campania, Italia Oerlikon Group A tempo pieno

    About the RoleWe are seeking a highly skilled Technical Management Support professional to join our team at Oerlikon Group. As a key member of our operations team, you will play a critical role in supporting the development of new production processes, coordinating product industrialization projects, and providing technical support to sales functions.Key...


  • Napoli, Italia Hitachi Rail S.p.A. A tempo pieno

    **Descrizione** **Who We Are **Hitachi Rail **is a fully integrated, global provider of rail solutions across rolling stock, signalling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of...


  • Napoli, Italia Amentum A tempo pieno

    If you are looking for a position that will allow you to support the world's finest Navy and live abroad, Amentum may have the position you are looking for. We have an immediate, full-time Technical Librarian position available supporting the Forward Deployed Regional Maintenance Center (FDRMC) in Naples, Italy. This position will require mínimal travel to...


  • Napoli, Campania, Italia Targetjobs Hired A tempo pieno

    About the RoleWe are seeking a highly motivated and enthusiastic Graduate Mechanical Engineer to join our Hydropower team. As a Graduate Mechanical Engineer, you will play a key role in supporting the delivery of hydropower projects, including technical due diligence services, technical studies, and design reviews.Key ResponsibilitiesSupport the wider team...


  • Napoli, Campania, Italia Targetjobs Hired A tempo pieno

    About the RoleWe are seeking a highly motivated and enthusiastic Graduate Mechanical Engineer to join our Hydropower team. As a Graduate Mechanical Engineer, you will play a key role in supporting the delivery of hydropower projects, including technical due diligence services, technical studies, and design reviews.Key ResponsibilitiesSupport the wider team...


  • Napoli, Campania, Italia Medtronic Plc A tempo pieno

    Job SummaryMedtronic Plc is seeking a highly skilled Field Service Engineer to join our team in Campania. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our medical devices at customer sites.Key ResponsibilitiesProvide technical support and maintenance services to medical devices at customer...


  • Napoli, Campania, Italia targetjobs Hired A tempo pieno

    About the RoleWe are seeking a talented Graduate Mechanical Engineer to join our Hydropower team. As a key member of our team, you will be responsible for supporting the delivery of hydropower projects, including technical due diligence services, technical studies, and design reviews.Key ResponsibilitiesSupport the team in the delivery of hydropower...


  • Napoli, Campania, Italia Oerlikon Group A tempo pieno

    About the RoleWe are seeking a highly skilled Technical Operations Specialist to join our team at Oerlikon Group. As a key member of our operations team, you will play a crucial role in supporting the development of new production processes and products in the automotive industry.Key ResponsibilitiesProcess Development: Collaborate with cross-functional...


  • Napoli, Campania, Italia Oerlikon Group A tempo pieno

    About the RoleWe are seeking a highly skilled Technical Operations Specialist to join our team at Oerlikon Group. As a key member of our operations team, you will play a crucial role in supporting the development of new production processes and products in the automotive industry.Key ResponsibilitiesProcess Development: Collaborate with cross-functional...


  • Napoli, Campania, Italia V2X A tempo pieno

    Job SummaryV2X is seeking a highly skilled Senior Network Engineer to join our team as a Senior Technical Advisor in support of the U.S. Navy's Maritime Operations Centers (MOC). The successful candidate will provide technical expertise and guidance to support the shore-based Fleet Commander Sixth Fleet (C6F) and other Combatant Commands within the AOR.Key...

  • Maintenance Engineer

    5 giorni fa


    Napoli, Italia Jac Recruitment (Uk) Ltd. A tempo pieno

    Maintenance Engineer Job profile A Japanese Global manufacturing company is looking for a Maintenance Engineer, who will install, repair, maintain, and relocate company's products & machinery.Key Responsibilities: Perform routine maintenance and repairs on machinery, equipment, and systems to ensure operational efficiency. Troubleshoot and diagnose...

  • Packaging Engineer I

    37 minuti fa


    Napoli, Campania, Italia Arthrex GmbH A tempo pieno

    Job Title: Packaging Engineer IArthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. We are actively seeking a Packaging Engineer I to provide packaging engineering support for design engineering projects.Key Responsibilities:Coordinate Packaging Development activities for new MPI's and...

  • Packaging Engineer I

    2 minuti fa


    Napoli, Campania, Italia Arthrex GmbH A tempo pieno

    Job Title: Packaging Engineer IArthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. We are actively seeking a Packaging Engineer I to provide packaging engineering support for design engineering projects.Key Responsibilities:Coordinate Packaging Development activities for new MPI's and...

  • Maintenance Engineer

    3 giorni fa


    Napoli, Campania, Italia JAC Recruitment (UK) Ltd. A tempo pieno

    Job Summary:We are seeking a skilled Maintenance Engineer to join our team at JAC Recruitment (UK) Ltd. as a key member of our manufacturing operations team.Key Responsibilities:Equipment Installation and Repair: Install, repair, and maintain industrial equipment and machinery to ensure optimal performance and efficiency.Troubleshooting and Diagnostic:...