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Technical Service Specialist
3 mesi fa
Life Unlimited.
At Smith+Nephew we design and manufacture technology that takes the limits off living.This position will be based in Milan (Agrate Brianza) reporting to the Warehouse Manager.
Ensures the execution and high quality level of the Technical Support Service with regard to the activities listed below.
Carries out, when required, all activities related to Warehouse Outbound, Inbound and Return.
* Please send your cv in English *What will you be doing?Service AdministrationWarehouse Management via SAP (My Mediset)Administrative management of Medical Devices, repairs, customer returns, ensuring correct application of proceduresAdministrative contact with the European Repair CentreDrafting, dispatching and invoicing customers for technical service quotations/contractsProcessing KPIs of the business ServiceServiceAnswers customer calls for technical assistance.Records the interventions carried out in the Service Management SystemOrganises the dispatch of replacement equipment via the Service Administration Specialist and the central warehouseEnsures the correct application of procedures with regard to the receipt and registration of material, the correct passing of information to the Service Administration Specialist for the invoicing of products and the replacement of any parts, and the dispatch of the latter to the European Repair Centre.Checks the operating parameters of the technical assistance servicePerforms IEC safety tests on new supplies and demo equipment when necessary and requiredHandles the service of Wound equipment (negative pressure therapy)Ensures the functionality of all incoming equipment (except new and reconditioned equipment unless specifically required).Field Service: Provides the necessary documentation for on-site interventions (repair, installation, testing and demonstration): IEC electrical safety tests when necessary and required, CE certificates, etc.What will you need to be successful?Knowledge, Experience and SkillsDegree in Electromedicine, Electrician or similar (hardware focus)Experience in a previous position (ideally in the medical device field)Knowledge of SAP programmeMicrosoft officeItalian language and English at a high level essential for the positionGood communication, problem solving skills, customer orientationYou.
Unlimited.
We believe in creating the greatest good for society.
Our strongest investments are in our people and the patients we serve.BenefitsYour Future: Generous annual bonus, Save As You Earn share options.Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communitiesFlexibility: Hybrid Working Model (For most professional roles).Training: Hands-On, Team-Customised, Mentorship.
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