Guest Experience Manager
1 mese fa
Description de l'entreprise Sofitel Marrakech Palais Imperial & Spa Hôtel de luxe du groupe Accor, notre établissement incarne l'élégance contemporaine avec vue sur les montagnes de l'Atlas et des jardins somptueux.
Situé au cœur de Marrakech, il offre une expérience unique mêlant raffinement français et charme marocain.
Description du poste Être créateur de l'expérience client et garant de sa réussite Mettre en place des processus proactifs afin d'optimiser l'expérience client Mettre au point de nouvelles stratégies de fidélisation et évaluer leur efficacité Accueillir les clients, s'assurer qu'ils passent un bon séjour, et les fidéliser S'occuper des Check-in des clients membres Traiter les réclamations des clients Alimenter la base de données clients « ACDC », par leurs préférences, afin de personnaliser le service S'assurer que toutes les chambres attribuées aux VIP, sont inspectées et que les amenities sont mises en place avant le Check-in Personnaliser le service, selon la culture et la nationalité des clients Planifier des meetings avec les clients pour s'assurer que leur séjour se déroule très bien Aider l'équipe du commercial à augmenter les ventes à travers le cross et le up-selling Etudier la concurrence, pour trouver de nouveau moyens de fidélisation (Benchmark) Collaborer avec les autres services, pour anticiper et répondre aux besoins des clients Prospecter de nouveaux clients Faire le suivi des commentaires clients, partager les remarques/feedback avec la direction, et proposer des solutions Mettre en place des indicateurs relatif au service RP (ex : le Nbre de réclamation max par semaine) Fidéliser les clients, en les invitant à s'abonner au programme de fidélité «ALL» Répondre aux réclamations des clients, ou bien les transférer au département concerné Participer à la stratégie GEM du département Participer à l'optimisation du score «RPS» Qualifications Bac+5 en management touristique #J-18808-Ljbffr
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Guest Experience Advisor
2 mesi fa
Lazio, Italia Mcarthurglen A tempo pienoWhy start your journey at McArthurGlen? You'll receive a competitive base salary, along with a performance bonus scheme and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, the one fund (flexible medical allowance), shopping discounts, and more. Be part of an international team of over 200 dedicated...
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Guest Experience Advisor
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Lazio, Italia Mcarthurglen Group A tempo pienoOur Mission 'To create the finest retail experiences.' Our Purpose 'Making the extraordinary possible' Interested in working in a busy, exciting and dynamic environment?We are currently hiring for our Guest Experience team at the McArthurGlen Group Designer Outlet in Castel Romano.This is a fixed-term contract (12 months).This is an in-person, face-to-face...
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Guest Experience Supervisor
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Lazio, Italia Manpowergroup A tempo pienoIl gruppo Manpower per importante realt del settore alberghiero è alla ricerca di una figura di: GUEST EXPERIENCE SUPERVISOR Come Guest Experience Supervisor, sarai responsabile di rendere unico ogni momento per il cliente, curando nel dettaglio tutti gli aspetti di una customer care che comprende qualit del prodotto, cura del personale e dell'immagine,...
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Guest Experience Supervisor
4 mesi fa
Lazio, Italia Manpower A tempo pienoIl gruppo Manpower per importante realtà del settore alberghiero è alla ricerca di una figura di: GUEST EXPERIENCE SUPERVISOR Come Guest Experience Supervisor, sarai responsabile di rendere unico ogni momento per il cliente, curando nel dettaglio tutti gli aspetti di una customer care che comprende qualità del prodotto, cura del personale e dell'immagine,...
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Guest Experience Supervisor
5 mesi fa
Lazio, Italia Manpowergroup A tempo pienoIl gruppo Manpower per importante realt del settore alberghiero è alla ricerca di una figura di: GUEST EXPERIENCE SUPERVISOR Come Guest Experience Supervisor, sarai responsabile di rendere unico ogni momento per il cliente, curando nel dettaglio tutti gli aspetti di una customer care che comprende qualit del prodotto, cura del personale e dell'immagine,...
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Guest Experience Advisor
1 mese fa
Lazio, Italia Mcarthurglen A tempo pienoWhy start your journey at McArthurGlen?You'll receive a competitive base salary, along with a performance bonus scheme and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, the one fund (flexible medical allowance), shopping discounts, and more.Be part of an international team of over 200 dedicated...
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Guest Experience Advisor
1 mese fa
Lazio, Italia Mcarthurglen A tempo pienoWhy start your journey at McArthurGlen?You'll receive a competitive base salary, along with a performance bonus scheme and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, the one fund (flexible medical allowance), shopping discounts, and more.Be part of an international team of over 200 dedicated...
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Guest Experience Supervisor
2 giorni fa
Lazio, Italia Manpower A tempo pienoIl gruppo Manpower per importante realtà del settore alberghiero è alla ricerca di una figura di: GUEST EXPERIENCE SUPERVISOR Come Guest Experience Supervisor, sarai responsabile di rendere unico ogni momento per il cliente, curando nel dettaglio tutti gli aspetti di una customer care che comprende qualità del prodotto, cura del personale e...
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Lazio, Italia Marriott International, Inc. A tempo pienoPOSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out.Instead, we want to build and experience that is memorable and unique.Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.They are empowered to move about their space and do what needs to be...
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Guest Relations Manager
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Guest Relation Manager
2 mesi fa
Lazio, Italia Accor Hotels A tempo pienoWhat you will be doing:Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink).Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.Resolve guests' complaints/requests and...
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Guest Relation Manager
2 mesi fa
Lazio, Italia Accor Hotels A tempo pienoWhat you will be doing:Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink).Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.Resolve guests' complaints/requests and...
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Guest Experience Manager
1 mese fa
Lazio, Italia Accor Hotels A tempo pienoDescription de l'entrepriseSofitel Marrakech Palais Imperial SpaHôtel de luxe du groupe Accor, notre établissement incarne l'élégance contemporaine avec vue sur les montagnes de l'Atlas et des jardins somptueux.Situé au cœur de Marrakech, il offre une expérience unique mêlant raffinement français et charme marocain.Description du posteÊtre...
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Guest Experience Manager
2 mesi fa
Lazio, Italia Accor Hotels A tempo pienoDescription de l'entreprise Sofitel Marrakech Palais Imperial & SpaHôtel de luxe du groupe Accor, notre établissement incarne l'élégance contemporaine avec vue sur les montagnes de l'Atlas et des jardins somptueux. Situé au cœur de Marrakech, il offre une expérience unique mêlant raffinement français et charme marocain.Description du poste Être...
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Guest Experience Specialist
4 giorni fa
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Guest Experience Specialist
5 giorni fa
Lazio, Italia Master - Mw Rome Srl A tempo pienoAbout Us: Welcome to the next generation of travel. More space, more freedom and more comfort – this is what guarantees the modern traveler. Our serviced apartments and aparthotels are meticulously tailored to meet the needs of the business traveler, families, or those on an extended stay. From the moment you walk in, you'll feel at ease and at home. Our...
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Guest Experience Specialist
4 giorni fa
Lazio, Italia Master - Mw Rome Srl A tempo pienoAbout Us:Welcome to the next generation of travel. More space, more freedom and more comfort – this is what guarantees the modern traveler. Our serviced apartments and aparthotels are meticulously tailored to meet the needs of the business traveler, families, or those on an extended stay. From the moment you walk in, you'll feel at ease and at home. Our...
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Guest Service Agent
2 mesi fa
Lazio, Italia Accor Hotels A tempo pienoCompany DescriptionNovotel Jakarta Mangga Dua Square is a premium midscale hotel located in the North Jakarta business and entertainment district. The hotel's 362 guest rooms are equipped with a rejuvenated Olympic size swimming pool that provides guests with the best experience during their stay. For an array of international buffet selections, Food...
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Guest Experience Expert
3 settimane fa
Lazio, Italia Marriott International, Inc A tempo pienoAdditional Information Job Number24176289 Job CategoryRooms & Guest Services Operations LocationW Rome, 26/36 Via Liguria, Rome, Italy, Italy, 187 ScheduleFull Time Located Remotely?N Position Type Non-Management Marriott International applica una politica di pari opportunità.Crediamo nel valore di una forza lavoro diversificata e promuoviamo una cultura...
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Addetta Guest Experience Line
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