Guest Experience Specialist

3 settimane fa


Lazio, Italia Master - Mw Rome Srl A tempo pieno

About Us:

Welcome to the next generation of travel. More space, more freedom and more comfort – this is what guarantees the modern traveler. Our serviced apartments and aparthotels are meticulously tailored to meet the needs of the business traveler, families, or those on an extended stay. From the moment you walk in, you'll feel at ease and at home. Our exquisite apartments keep you connected and refreshed as you explore and conquer. Dive headfirst into the city's culture, cuisine, and lifestyle, and soon it will feel like home.

Your Main Duties:

Overseeing the daily operations of our hotel's lobby area

Ensuring a welcoming and efficient experience for all guests

Maintaining the overall appearance and functionality of the lobby

Addressing guest inquiries and concerns

Providing response and service to guests staying at the hotel

Ensuring that all front-facing services meet the highest standards of hospitality

Your Profile:

Hospitality is in your veins

Sense of responsibility, ability to work in a team, resistant to stress

Flexibility in working early, late, and night shifts

Very good speaking and writing skills in English and Italian; other languages are a plus

Contract Type: Full-time, Fixed-term

Benefits:

Meal vouchers

Availability:

Shifts

Day shift

Night shift

Supplementary Salary:

Holiday pay increase

Night work increase

Fourteenth month salary

Thirteenth month salary

Work Location: In-person

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