Guest Experience Advisor
2 mesi fa
Why start your journey at McArthurGlen?
You'll receive a competitive base salary, along with a performance bonus scheme and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, the one fund (flexible medical allowance), shopping discounts, and more.
Be part of an international team of over 200 dedicated guest-focused colleagues throughout the organisation.
Guest experience is ingrained in your professional background, as you have worked in hospitality and customer-facing roles for most of your career.
Over 85% of our employees would recommend us as an excellent place to work.
Join a team focused on the centre and guest experience, with opportunities to work across various departments and projects at local, national, and international levels.
What you'll be doing...
Actively engage with guests, addressing inquiries and resolving any issues.
Embrace a culture of "everyone leaves happy" by consistently adopting a positive, proactive and professional approach.
Promote additional products and services, meeting targets, and delivering a positive experience for all guests.
Proficiently handle face-to-face, email and social media feedback, establishing rapport and representing the McArthurGlen brand.
Ensure accurate and timely completion of all administrative tasks, such as online gift card orders.
Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information.
Promote a collaborative working environment, prioritising the guest in all endeavours.
You will...
Possess exceptional people skills and genuinely enjoy exceeding guest expectations.
Thrive in a fast-paced setting with customer-facing and admin tasks.
Be proactive and able to make things happen.
Have proficient IT skills including email, Word and Excel.
Have fluent proficiency in English & Italian .
Any additional language skills would be an advantage.
Be flexible about working hours to accommodate the full trading hours of the centre on a rota basis.
Our Success Framework Guest Experience at McArthurGlen At McArthurGlen, our Guest Services team embodies a dedication to excellence, executing our mission to create outstanding retail experiences.
Our Guest teams are empowered to unleash their creativity and ensure every guest feels valued by delivering exceptional and personalised service.
Be part of something extraordinary... At McArthurGlen, our Guest Services team embodies a dedication to excellence, executing our mission to create outstanding retail experiences.
Our Guest teams are empowered to unleash their creativity and ensure every guest feels valued by delivering exceptional and personalised service.
Start your journey with us by applying with your CV.
Job Reference: MAG02238 #J-18808-Ljbffr
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