Offer Quality Engineer

14 ore fa

Ne, Italia Schneider Electric A tempo pieno

Job Description: Schneider Electric's IT Business Unit is passionate about helping our customers meet their IT needs.
In this position, the Offer Quality Engineer is responsible for identifying and eliminating quality risks that can impact customer satisfaction and quality.
The Offer Quality Engineer must collaborate with their SE colleagues to understand, mitigate and eliminate these risks wherever they occur in the product lifecycle, thereby assuring "end-to-end" product quality.
The Offer Quality Engineer plays a crucial role in maximizing the customer experience by supporting quick and effective responses to field quality issues when they arise to assure minimal disruption to our valued customer base.
This position requires an engineer with strong systems knowledge, solid communication skills, and ability to work effectively in a highly matrixed organization comprised of technical professionals.
What will you do?
Assure correct quality KPI's (key process indicators) and targets are developed for the Cooling product lines, that they are comprehended by all SE personnel working on these products, and that solid functional plans are in place to meet the KPI targets.
Analyze monthly field failure information and collaborate with engineering, vendors, supply chain and manufacturing, and field services to identify areas for improvement in the design, manufacture, delivery, and installation of Cooling offers.
Initiate, assign, and manage PRBs (problem investigations) to understand the root cause of field quality problems, and monitor their progress through the 8D problem-solving process.
Give highest priority to safety related problems, and manage them through the Offer Safety Alert Committee process.
Perform Technical Expert (TEX) analysis and create written reports upon customer request.
Create Field Service Bulletins to inform service and support teams of issue resolutions.
Support Customer Care, Sales, and Zone Quality teams to quickly address customer issues, and act as point of escalation for CCC L4 (Cooling Global Service Team) into the Cooling Line of Business for customer issue resolution.
As necessary, engagement directly with the end customer may be required.
Provide best practices and knowledge sharing throughout Schneider Electric quality network.
What skills and capabilities will make you successful?
Bachelor's degree in Engineering discipline is required, and 5+ years of relevant experience.
Knowledge of mechanical, electrical, and control system is a plus.
Experience in handling multiple problems and working on cross-functional project teams.
Experience with quality engineering tools and practices is preferred: process mapping, 8D process, statistical analysis and statistical software (e.g.
Minitab) experience, etc.
Lean/Six Sigma and ASQ certification a strong plus.
Must be self-motivated, have good interpersonal skills, capable of analyzing and solving complex problems through innovative thought and experience.
Willingness to travel up to 10% to domestic and international locations.
Position to be located in Italy (Conselve).
What's in it for you?
Contratto a tempo indeterminato; Flessibilità sul lavoro; Lavoro entusiasmante in un'azienda internazionale, con opportunità di guidare e contribuire a diversi progetti di collaborazione con team cross-regionali; Formazione speciale su misura per le tue esigenze e obiettivi di carriera; Opportunità di crescita sulla base di percorsi di sviluppo chiari; Un ambiente in cui i dipendenti hanno pari opportunità per raggiungere il loro massimo potenziale, a seconda delle prestazioni e aspirazioni personali; Programma Global Family Leave; Ticket restaurant o pasto in mensa; Piani di azionariato; Programmi di welfare che possono essere estesi alla tua famiglia; Assicurazione sanitaria e assicurazione infortuni professionale/extraprofessionale.
Let us learn about you
Apply today.
You must submit an online application to be considered for any position with us.
This position will be posted until filled.
About Our Company: Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters.
At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.
We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.
It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.
We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today
€36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World's most sustainable corporations You must submit an online application to be considered for any position with us.
This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values.
We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
This extends to our Candidates and is embedded in our Hiring Practices.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.
Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
Schneider Electric is an Equal Opportunity Employer.
It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
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