Junior Customer Contract Director

4 settimane fa

Milano, Italia Orange Sa A tempo pieno

about the roleDo you have a wide interest in technology that goes beyond a single domain … from 5G to AI and from connectivity to data-analytics ?
Are you a dynamic professional with a track record in Program/Project Management?
Exciting opportunities await you to grow within our Governance and Project Management team, focusing on the vibrant South Europe Territory at Orange Business
As a Junior Customer Contract Director at Orange Business, you will be at the forefront of delivering exceptional customer experience, by supporting the adoption of our services. You will be also involved in optimizing revenue and managing efficiency for the assigned strategic accounts.
Main Responsibilities Development and service creation for new contracts & contract extensions (encompassing new products, MSA changes, etc) Overseeing improvement & optimization plans Effective collaboration and orchestration of the internal cross-functional teams to deliver services to customers Ensuring robust governance of the client relationships troughout the contract lifecycle Execution of contractual obligations Identification of customer needs to ensure a positive customer experience Leadership of the Orange Business core team to ensure overall delivery of contract commitments and client satisfaction about you Minimum of 5 years of a client-facing experience in complex multi-national environments Proven track record in Program/Project Management Solid understanding of P&L Agile mindset with hands-on experience in Agile practises Strong leadership skills and ability to work under pressure Client-focused with good interpersonal & negotiation skills Positive can-do attitude, eager to understand the customer's business & strategy High level of self-motivation, resilience, drive and initiative – a self-starter Experience in orchestrating and collaborating with virtual and multicultural teams Strong verbal and written communication skills for effective information conveyance, guidance, addressing customer inquiries and fostering positive business relationships Excellent organisation, coordination, presentation, synthesis and reporting skills Proficient in developing, documenting, and optimizing processes Excellent proficiency in both written and spoken English and Italian languages departmentOrange Business International

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.


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