Customer Contract Manager

1 mese fa

Milano, Italia Orange A tempo pieno

**Main Responsibilities of the Customer Contract Manager**
- Service Creation for new contracts & contract extensions (new products, MSA changes, etc)
- Management of improvement & optimization plans
- Matrix management of the Internal teams responsible to deliver services to customer
- Governance of the client relationship during the lifecycle of the contract
- Execution of contractual obligations Leadership of the Orange core team to ensure overall delivery of contract commitments and client satisfaction

**about you**:

- Minimum of 5 years of client facing experience in the Telecom or IT industry
- Good leadership skills and able to work under pressure
- Client focused with good interpersonal & negotiation skills.
- Experience in managing geographically distributed and multicultural teams.
- Excellent organisation, and good coordination, communication, presentation, synthesis and reporting skills Good experience and proficiency at developing, documenting and optimizing processes

**additional information**:

- Degree in business, science (or other relevant area), or equivalent relevant experience with a demonstrable commitment to self-development
- Agile Synergy Practitioner Certification
- ITIL foundation certification
- Excellent knowledge of written and spoken English language Optional : CMM/CMMI, PMP or PgMP or Prince2 or MSP, Six Sigma certifications

**contract**:
Regular

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