CRM Manager

3 settimane fa

Milano, Italia YOOX NET-A-PORTER GROUP A tempo pieno

YOOX NET-A-PORTER GROUP is the world’s leading online luxury and fashion retailer.

YOOX NET-A-PORTER GROUP is the world’s leading online luxury and fashion retailer with 4.5 million high-spending active customers in 180 countries. As pioneers in bringing together the realms of technology and luxury, YOOX NET-A-PORTER connects the most discerning clientele with the joy of luxury and fashion that lasts a lifetime and beyond. It combines a curated edit of the world’s most coveted brands with personalised end-to-end service, all shaped by 20 years of insights into the modern shopper.

YOOX NET-A-PORTER is uniquely positioned in the high-growth luxury e-commerce sector thanks to a focused business model that comprises a complete luxury retail ecosystem. The Group sells directly to customers globally through its own family of multi-brand online shops:
NET-A-PORTER

,

MR PORTER

,

YOOX

and

THE OUTNET
- In addition to this, the Group’s

Online Flagship Stores Division

partners with many leading luxury brands to power their own e-commerce destinations, including the next era of omnichannel solutions that blur the line between online shopping, mobility and the boutique.

YNAP is a unique luxury retail ecosystem. The Group sells directly to customers globally through its own family of multi-brand online shops: NET-A-PORTER, MR PORTER, YOOX and THE OUTNET. YNAP offers style-conscious customers around the world an unparalleled online retail experience

We have offices and operations in the United States, Europe, Middle East, Japan, China and Hong Kong and delivers to 180 countries around the world.

Some of the essentials for you to know are:
Location: Milan

Reporting into: Head of Global CRM and Special Projects

Direct reports: 1

Here is a breakdown of what you’ll be doing:

- Responsible for co-ordinating and defining YOOX.COM quarterly/monthly activities across all customer touchpoints to deliver sales and customer targets
- Working in conjunction with the MarTech Centre of Excellence team to ensure activity being designed and executed is in-line with brand values and business objectives
- Managing key CRM customer segments in collaboration with Head of Global CRM and other customer facing teams (Personal Assistant, Customer Care)
- Steering the long-term strategy for multichannel automation, whilst also working across the business to identify and scope potential special projects.
- Responsible for managing the continually evolving Toolbox available to the business, pro-actively identifying options to improve customer engagement and sales performance
- Being a brand champion. Understanding YOOX’s brand vision and interpreting it for the wider Global CRM department.
- Co-ordinating with the wider brand teams to deliver committed forecast. Helping foster the brands culture’s and creating inter-connected ways of working.
- Responsible for the allocated YOOX CRM brand budget, focused on continuous optimisation and efficiencies.
- Identify gaps to committed targets supported with recommendations by working in partnership with wider teams

The type of person we are looking for:

- Driven; able to self-start, identifying opportunities and delivering change
- People focused; using their soft skills to influence and bring teams together
- Commercially literate; ensuring we make the right decisions as a business and have an objective lens
- Data driven; able to interpret analytical models, self-serve and identify opportunities
- Passionate about customers; seeking out ways to delight our customers at every moment in their lifecycle
- _

Experience Level: Mid-Senior level

Workplace Type: Hybrid

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