IT Business Analyst

5 mesi fa


Napoli, Italia MSC Cruises A tempo pieno

We are looking for an

IT Business Analyst to maintain and improve our Guest processes, Onboard platforms and their integrated systems.He\/She will take care of our guests from cruise reservations to final ship disembarkation, focusing on the guest experience.

IT Business Analyst plays a crucial role in shaping successful IT projects by ensuring that the business needs are clearly defined, understood, and translated into functional solutions. They serve as a liaison between business and IT teams and facilitate communication to achieve project objectives.
- 2 or 3 years of proven experience on managing own activities in medium to large size projects;
- 2 or 3 years of proven experience in multinational\/consulting contexts;
- Possessing expertise in one of the following business areas - reservations, on-board finance, excursions, SPA, food & beverage, guest relations - will be considered a preferential qualification;
- Great communication skills to relate to and communicate clearly with business and technical stakeholders;
- Solid process and workflow mapping experience;
- Solid technical background, with understanding or hands-on experience in software development and web technologies;
- Ideally, experience with Property Management Systems(PMS) for hospitality accommodations;
- Knowledge of project management and agile methodologies is a plus;
- Bachelor's degree required in Engineering, Computer Science (or equivalent);
- Fluent English and Italian spoken and written;
- Excellent analytical and problem solving skills, strong critical thinker with problem solving aptitude;
- Engage with stakeholders to elicit and document business requirements, both functional and non-functional. This involves conducting interviews, workshops, and analyzing existing documentation to ensure a comprehensive understanding of the business needs. Map out and analyze current business processes and propose optimized future processes.
- Work closely with software developers, designers, and testers to ensure that the requirements are clearly understood and that the developed solutions meet the business needs.
- Communicate effectively with stakeholders at various levels, including business users, project managers, and senior management, to ensure a shared understanding of requirements and project progress.VISA REQUIREMENTS (if any)
- Right to work in Italy;Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.



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