Tech Support Principal Analyst
6 mesi fa
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.
We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.
Technical Support Engineer
AVEVA is hiring a Technical Support Engineer for our Gallarate office.
If you are looking to expand your career horizons in the areas of industry, technology and client-facing work, look no further than the Technical Support Engineer role at AVEVA. In this role, you have the opportunity to make a significant impact for our enterprise customers, including Fortune 100 companies, each day, while simultaneously building upon your existing skillsets.
The role will allow you to develop a variety of skills that will contribute to your entire career while working with a team of talented people who help our dynamic range of customers related to the AVEVA PI System.
**Responsibilities**:
- Complete our New Hire Orientation and a thorough training program where you learn about our products, customers and company culture via classroom training, customer interactions, visiting operating facilities, shadowing and hands on experience helping customers.-
- Teach our customers how to use our software as an instructor and trainer.- Develop your business acumen by communicating frequently with our customers to understand how they utilize our software to solve their business challenges, and by collaborating with different AVEVA departments to deliver and improve our customers’ experience with our company and products.- Grow your technical skill set by developing a solid foundation in the AVEVA PI System, related software and industry technologies.
Skills & Qualifications- Self-motivated individuals with a customer mindset and desire to help people- Enthusiasm for technical problem solving, with attention to detail and strong communication skills- Ability to learn and research in a dynamic and engaging environment- Fluent in English- Additional language skills a plus, especially German, French, Spanish, Italian or Polish- Bachelor's Degree, Master's Degree or PhD desirable in Engineering, Math, Computer Science, Natural Sciences or related field- 4+ years of work experience desirable.- Previous experience with AVEVA PI System is a plus
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
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